Technical Support Representative Tier 1

1 week ago

Campbell River BC, Canada CityWest Cable and Telephone Corp Full time

*Nature of Work: *This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced environment.*Principle Accountabilities:*➢Maintain and develop positive relationships with CityWest customers to provide the best customer experience.➢Deliver a superior customer experience while using CityWest tools and support systems to maximize first contact resolutions.➢Receive, log and respond to customer support requests and escalating to the appropriate team when unable to resolve the issue.➢Troubleshoot and resolve customer inquiries and initiate corrective action by assisting user through the solution or through remote access of the user’s device. This may include functionality, configuration, and connectivity. If unable to resolve the issue is escalated to the appropriate team or manager.➢Monitor CityWest systems and escalate issues to the appropriate team.➢Account and record audits.➢Provide follow-up customer contact to ensure satisfactory resolution.➢*Available to work a flexible shift rotation (including evenings, weekends, and statutory holidays) in an environment operating 24/7/365.*➢Other duties as required.*This position must work out of either our Campbell River, Prince Rupert, or Terrace office.**Qualifications and Experience:*➢Secondary School Diploma➢Post-Secondary studies are an asset➢Minimum of one-year experience in a computerized environment➢Minimum one year of customer service experience➢Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.*Skills and Competencies:*➢Ability to interact and communicate professionally using empathy and patience with a diverse group(peers, customers, supervisors, managers, and subject matter experts)➢Good communication skills (oral and written)➢Strong problem-solving skills➢Organized, attentive to detail➢A “can do” attitude➢Use of empathy, patience and sincerity when handling challenging situations➢Ability to work individually and as part of a teamJob Types: Full-time, PermanentPay: From $25.28 per hourExpected hours: 40 per weekAdditional pay:* Overtime payBenefits:* Casual dress* Company events* Company pension* Dental care* Disability insurance* Employee assistance program* Extended health care* Life insurance* Paid time off* Vision care* Wellness programFlexible language requirement:* French not requiredSchedule:* 8 hour shift* Day shift* Evening shift* Holidays* Monday to Friday* Morning shift* Night shift* Overtime* Weekends as neededApplication question(s):* Are you legally permitted to work in Canada?* Which city or town are you located in?* If not located in either Campbell River, Prince Rupert, or Terrace, are you willing to relocate?Education:* Secondary School (required)Work Location: In person

  • Technical Support Representative Tier 1

    1 week ago

    Campbell River, BC, Canada CityWest Cable and Telephone Corp Full time €25

    *Nature of Work: *This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...

  • Technical Support Representative Tier 1

    2 weeks ago

    Campbell River, Canada CityWest Cable and Telephone Corp Full time

    *Nature of Work: *This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...

  • Technical Support Representative Tier 1

    2 weeks ago

    Campbell River, Canada CityWest Cable and Telephone Corp Full time

    *Nature of Work: *This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...

  • Technical Support Representative Tier 1

    5 days ago

    Terrace, BC, Canada CityWest Cable and Telephone Corp Full time

    *Nature of Work: *This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...

  • Technical Support Representative Tier 1

    7 days ago

    Terrace, BC, Canada CityWest Cable and Telephone Corp Full time €25

    *Nature of Work: *This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...

  • Technical Support Representative Tier 1

    7 days ago

    Terrace, BC, Canada CityWest Cable and Telephone Corp Full time €25

    *Nature of Work: *This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...

  • Technical Support Representative Tier 1

    7 days ago

    Terrace, BC, Canada CityWest Cable and Telephone Corp Full time €25

    *Nature of Work: * This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...

  • Technical Support Representative Tier 1

    5 days ago

    Terrace, BC, Canada CityWest Cable and Telephone Corp Full time

    *Nature of Work: * This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...

  • Technical Support Representative Tier 1

    2 weeks ago

    Prince Rupert, BC, Canada CityWest Cable and Telephone Corp Full time €25

    *Nature of Work: *This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...

  • Technical Support Representative Tier 1

    2 weeks ago

    Prince Rupert, BC, Canada CityWest Cable and Telephone Corp Full time €25

    *Nature of Work: * This is a technical support position that requires extensive contact with the public. This position handles requests about technology repair, replacement, monitoring and problem resolution for current and future CityWest services. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced...

  • Service Support Representative

    6 months ago

    Campbell River, Canada Finning International Inc. Full time

    Company: Finning Canada Worker Type: Permanent Position Overview: Join our Customer Support Operations team as a Service Support Representative, where you'll play a crucial role in managing customer service, repair projects, and technical support. Your responsibilities include providing expert guidance on service requests, troubleshooting issues, and...

  • Product Support Sales Representative/Equipment Sales Representative

    7 months ago

    Campbell River, Canada SMS Equipment Inc. Full time

    At SMS Equipment, our Product Support Sales Representative/Equipment Sales Representative is responsible for supporting new and used equipment sales and product support sales through specialized technical or scientific knowledge and product applications. This position will establish and maintain strong, professional relationships with customers and...

  • Customer Service Representative

    2 weeks ago

    Campbell River, BC, Canada CityWest Cable and Telephone Corp Full time

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...

  • Customer Service Representative

    2 weeks ago

    Campbell River, BC, Canada CityWest Cable and Telephone Corp Full time €25

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...

  • Customer Service Representative

    2 weeks ago

    Campbell River, BC, Canada CityWest Cable and Telephone Corp Full time €25

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...

  • Customer Service Representative

    2 weeks ago

    Campbell River, BC, Canada CityWest Cable and Telephone Corp Full time

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...

  • Product Support Sales Representative/Equipment Sales Specialist

    4 weeks ago

    Campbell River, British Columbia, Canada SMS Equipment Inc. Full time

    At SMS Equipment, we are seeking a highly skilled Product Support Sales Representative/Equipment Sales Specialist to join our team. This role is responsible for supporting new and used equipment sales and product support sales through specialized technical or scientific knowledge and product applications.The successful candidate will have a minimum of 5...

  • Member Service Representative 1

    1 week ago

    Campbell River, Canada Coastal Community Credit Union Full time

    **Position** Type**:Permanent **Together, Let’s Do Great Things!** We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a **Member Service Representative,** so if you’re passionate about improving people’s financial health and have experience with sales...

  • Information Technology Support Specialist-Full Time

    2 weeks ago

    Vancouver, BC, Canada Robert Half Full time

    This is an onsite position, and you will be in the office everyday in Downtown Vancouver. In this role, you will be joining a global professional services firm and will work in their office in Downtown Vancouver everyday. If you have at least 1 year of experience with IT support and working with Office 365, we encourage you to apply! You will be a...

  • Support Services Representative

    3 months ago

    Campbell River, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Campbell River, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information...