Customer Service Representative

2 weeks ago

Campbell River BC, Canada CityWest Cable and Telephone Corp Full time
CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in process, we are looking for a Permanent Part or Full-Time Customer Service Representative Tier I to join our expanding team.

*Nature of Work*

This is a sales and customer service-oriented position with extensive contact with the public. This position requires an individual with good customer service skills, organizational ability and initiative when dealing the demands of this position. A CSR 1 is expected to handle customer service sales and/or inquiries by telephone inbound/outbound calling, email requests and in person, accurate completion of work orders for installation, changes of service and payments on accounts.

*This position will work out of our Campbell River, BC office.*

*Principal Accountabilities*

➢Maintain and develop positive relationships with CityWest Customers to provide the best customer experience
➢Manage customer requests for products and/or services information, order status, order request and supporting CityWest products
➢Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements
➢Communicating CityWest product and services to existing and new customers. This may be done in-person, on the phone and via outbound calling campaigns
➢Respond to email requests and inquires utilizing superior customer service and business writing skills
➢Additional duties based on business needs

*Required Education*

➢Secondary School Diploma
➢Post-Secondary studies are an asset

*Qualifications and Experience*

➢Minimum of one-year experience in a computerized environment
➢Minimum one year of customer service experience
➢Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.

*Skills and Competencies*

➢Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)
➢Good communication skills (oral and written)
➢Strong problem-solving skills
➢Organized, attentive to detail
➢Ability to work through stressful situations
➢Ability to work individually and as part of a team

Job Types: Full-time, Permanent

Pay: From $25.28 per hour

Benefits:
* Casual dress
* Company events
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* Paid time off
* Vision care
* Wellness program
Schedule:
* Day shift

Application question(s):
* Are you legally permitted to work in Canada?
* Are you located in Campbell River, or looking to relocate? Please indicate

Education:
* Secondary School (required)

Experience:
* customer service: 1 year (required)

Work Location: In person

  • Customer Service Representative

    4 weeks ago

    Campbell River, British Columbia, Canada A&W Restaurants Inc Full time

    A&W Restaurants Inc. is seeking enthusiastic individuals to join our Harbour location as Customer Service Representatives.We offer a competitive hourly wage of $17.50-18.00, making us one of the top-paying restaurants in the industry.Job Description:As a Customer Service Representative, you will be responsible for delivering exceptional service to every...

  • Customer Service Representative

    2 months ago

    Campbell River, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    Job Description:beBee Professionals in Campbell River is seeking a Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle...

  • Customer Service Representative

    3 months ago

    Campbell River, Canada BMO Financial Group Full time

    996 Shoppers Row / Island Hwy Campbell River British Columbia,V9W 2C5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...

  • Customer Service Representative

    2 weeks ago

    Campbell River, BC, Canada CityWest Cable and Telephone Corp Full time

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...

  • Customer Service Representative

    2 weeks ago

    Campbell River, BC, Canada CityWest Cable and Telephone Corp Full time €25

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...

  • Customer Service Representative

    2 weeks ago

    Campbell River, BC, Canada CityWest Cable and Telephone Corp Full time €25

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...

  • Customer Service Representative

    4 weeks ago

    Campbell River, British Columbia, Canada SHELL GAS STATION WILLOW POINT Full time

    Job OverviewWe are seeking a Customer Service Representative to join our team at the Shell Gas Station in Willow Point. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesOperate a cash register and process transactions...

  • Customer Service Representative

    4 weeks ago

    Campbell River, British Columbia, Canada Canadian Tire - Campbell River, BC ( Store #437) Full time

    OverviewCanadian Tire - Campbell River, BC (Store #437) is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This exciting opportunity offers a dynamic work environment, competitive salary, and opportunities for professional growth.

  • Customer Care Representative

    1 month ago

    Campbell River, Canada Sonova Full time

    Campbell River, CanadaCustomer Care Representative - Campbell River, BC (Contract) - 155621- Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at **Connect Hearing** as a...

  • Customer Service Representative

    2 weeks ago

    Campbell River, Canada CityWest Cable and Telephone Corp Full time

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...

  • Customer Care Representative

    5 months ago

    Campbell River, Canada Sonova Full time

    Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?  Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at  Connect Hearing  as a  Customer Care Representative !  This is a Full-time 6 month contract position with a...

  • Customer Service Ambassador

    3 months ago

    Campbell River, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Campbell River, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information...

  • Customer Service Representative

    2 weeks ago

    Campbell River, Canada CityWest Cable and Telephone Corp Full time

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...

  • Customer Service Representative

    2 weeks ago

    Campbell River, Canada CityWest Cable and Telephone Corp Full time €25

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...

  • Customer Service Representative

    3 weeks ago

    Campbell River, Canada CityWest Cable and Telephone Corp Full time

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...

  • Customer Service Representative

    2 weeks ago

    Campbell River, Canada CityWest Cable and Telephone Corp Full time

    CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in...

  • Food Service Representative

    2 months ago

    Campbell River, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Food Service Representative to join our team at beBee Professionals in Campbell River. In this role, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service at our food counter.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items according...

  • Support Services Representative

    3 months ago

    Campbell River, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Campbell River, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information...

  • Customer Service Representative

    2 weeks ago

    Vancouver, BC, Canada Vivid Vancouver Full time

    About Us: Join Vivid, a dedicated team focused on making a positive impact in our community through exceptional customer service and sales. We are passionate about supporting important causes and empowering individuals to contribute to meaningful change. Role Overview: As a Customer Service Representative at Vivid, you will play a vital role in our...

  • Customer Service Representative

    2 weeks ago

    Vancouver, BC, Canada Vivid Vancouver Full time

    About Us: Join Vivid, a dedicated team focused on making a positive impact in our community through exceptional customer service and sales. We are passionate about supporting important causes and empowering individuals to contribute to meaningful change. Role Overview: As a Customer Service Representative at Vivid, you will play a vital role in our...