Manager, ETS Testing Services

Manager, ETS Testing Services 4 days ago Be among the first 25 applicants Find Your Spot at Humber At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co‑constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities. To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day. If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team. Job Details Position Title: Manager, ETS Testing Services Status: Full-Time Admin Temp Contract (14 months) Hours: 37.5 hours per week Faculty/Department: Education and Training Solutions Campus/Location: Hybrid arrangement; combination of remote work and in‑person at North, Lakeshore, and Carrier Dr. campuses Starting Salary: $95,579.00 Job Family: Academic Administration Duration of Need: 14 months Deadline to Apply: Nov. 5, 2025 Job Posting: 10/29/25 Department: Education and Training Solutions Responsibilities Under the general direction of the Dean, the Manager, ETS Testing Services is responsible for the effective and efficient operation of Testing Services at Humber’s Education & Training Solutions (ETS) department and the broader Polytechnic. This includes ACCUPLACER admission testing process, admission and placement testing, credential testing, accommodated testing, as well as external testing offered by the department. The incumbent works closely with appropriate stakeholders to integrate policies and procedures that support inclusive, efficient, and effective learner service in the areas of testing and accessible learning. With support from appropriate stakeholders, the incumbent is responsible for the further implementation of technical solutions to automate and modernise business processes. The incumbent plays both a proactive and consultative role to ensure that ETS Testing Services are operating effectively. Qualifications Education 4 year Bachelor’s degree Experience Five years of experience in a post‑secondary student affairs environment with a dedicated commitment to inclusive customer service. In‑depth understanding of equity principles and working knowledge of key legislation such as Accessibility for Ontarians with Disabilities Act (AODA), Ontario Human Rights Code, Freedom of Information and Protection of Privacy Act, etc. Experience working with diverse populations and demonstrating excellent interpersonal skills to deal with sensitive issues involving learners, vendors, and partners, while proving excellent analytical skills and the ability to synthesize complex issues with competing priorities. Supervisory experience, managing work of others, addressing performance issues; highly developed oral and written communication skills, including presentation skills. Strong technology skills, willingness to learn new programs, knowledge of spreadsheets and database programmes. Skills Proven expertise in usage of MS Office Suite, especially Excel and PowerPoint, and related compensation data management tools. Excellent written and verbal communication skills and interpersonal skills including consultative and relationship management skills as well as presentation skills. Proven ability to supervise and manage the work of others, including addressing performance issues. Proven budgetary skills. In‑depth understanding of equity principles and experience working in diverse populations. Strong technology skills, ability and willingness to quickly learn new programmes, knowledge of spreadsheets and database programmes. Excellent ability to read, comprehend, write, and speak English. What's in it for you? An opportunity to be a part of building Humber's future. Be part of a diverse, hard‑working, and supportive team. Tools and technology that will allow you to succeed at your job. Amazing perks Equity, Diversity, and Inclusion Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity‑deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post‑secondary environment. Humber supports employment equity. Racialised workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self‑identify. Humber’s diverse workplace also supports Francophone workers and young workers. Accommodation Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request. Anti‑Discrimination Statement At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca). #J-18808-Ljbffr