Customer Service Officer I

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Pay Details 47,200 USD / 66,600 USD CAD Work Location Brossard, Quebec, Canada Hours 37.5 Line Of Business Personal & Commercial Banking TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organisational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Department Overview TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector, providing customised solutions to build a strategy that’s right for them now, and in the future. Our quest is to deliver a first‑class business banking client experience and to be “The Better Business Bank” in North America. At TD, better business bankers have a strong background in business and finance as well as the specific products they are responsible for selling and servicing. They have keen insight into all their clients – their industry, products, finances and markets. Better business bankers demonstrate good judgment in people, businesses and markets based on education, experience, “gut instincts” and “street smarts”. Job Title Customer Service Officer – Commercial Banking Job Description The Customer Service Officer Commercial Banking provides support to one or more Account Managers in the CMB/CLB segment. The position reports to the Manager Commercial Credit. This position is accountable to deliver a superior customer experience, support profitable business growth, and achieve The Quest. Maximise support for Relationship Managers and Analysts in credit administrative matters. Actively contribute to sales results by identifying potential sales opportunities when interfacing with customers and when performing internal duties. Assist in building new relationships and deepening existing customer relationships. Cross‑sell products and services to existing and new customers to maximise revenue/profit and retention of relationships. Actively use CARMA. Actively refer to other business partners both within Business Banking and across TDBFG and respond effectively to reciprocal referrals. Facilitate investment requests between customers and DirecTrade where required. Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists. Obtain/compile all the supporting documentation that the Analyst requires for writing credits; prepare follow‑up and default letters; follow‑up on Partner with administrative support groups such as the Credit Administration Services to facilitate their functions such as inputting credits, making payments, issuing Lines of Credit, etc. Job Requirements Strong oral and written communications skills are essential. Position requires an individual who is passionate about providing superior customer service and enjoys engaging in client‑focused conversations. Should be resourceful, have strong organisational skills and work successfully with minimal supervision in a fast‑paced, high‑volume environment. Must possess the ability to multitask. Will work closely in a team environment in order to meet individual and team‑driven benchmarks. Should be conscientious and detail‑oriented in order to mitigate any risk to the bank. Must demonstrate the ability to be resourceful and proactive in their approach to Partner Problem Resolution and overall position responsibilities. Ability to quickly learn new systems and applications. Solid knowledge of Microsoft Office required. Customer service and banking experience are an asset. Ability to take ownership of a situation. Who We Are TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent and creativity to the Bank, those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programmes. Learn more Additional Information Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programmes to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organisation at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec Only) Sans Objet Hiring Details Seniority level: Entry levelEmployment type: Full‑timeJob function: OtherIndustry: Investment Banking Referrals increase your chances of interviewing at TD Securities by 2x. #J-18808-Ljbffr