Customer Service Officer I

1 day ago Be among the first 25 applicants Pay Details Pay Range: 47,200 $ / 47,200 - 66,600 $ / 66,600 CAD Work Location Brossard, Quebec, Canada Hours 37.5 hours per week Line Of Business Personal & Commercial Banking Job Description TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector, providing customized solutions to build a strategy that’s right for them now, and in the future. Our quest is to deliver a first‑class business banking client experience and to be “The Better Business Bank” in North America. The Customer Service Officer – Commercial Banking supports one or more Account Managers in the CMB/CLB segment. This position reports to the Manager Commercial Credit and is accountable for delivering a superior customer experience, supporting profitable business growth, and achieving The Quest. Responsibilities Maximize support for Relationship Managers and Analysts in credit administrative matters. Actively contribute to sales results by identifying potential sales opportunities when interfacing with customers and when performing internal duties. Assist in building new relationships and deepening existing customer relationships. Cross‑sell products and services to existing and new customers to maximize revenue/profit and retention. Actively use CARMA. Refer to other business partners both within Business Banking and across TDBFG and respond effectively to reciprocal referrals. Facilitate investment requests between customers and DirecTrade where required. Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG, including direct contact with customers for financial statements and accounts receivable lists. Obtain/compile all supporting documentation required by the Analyst for writing credits, prepare follow‑up and default letters, and follow‑up on these actions. Partner with administrative support groups such as Credit Administration Services to facilitate their functions (inputting credits, making payments, issuing lines of credit, etc.). Requirements Strong oral and written communication skills are essential. Passionate about providing superior customer service and enjoys client‑focused conversations. Resourceful with strong organizational skills; able to work successfully with minimal supervision in a fast‑paced, high‑volume environment. Must possess the ability to multitask. Will work closely in a team environment to meet individual and team‑driven benchmarks. Conscientious and detail‑oriented to mitigate risk to the bank. Demonstrate proactivity in partner problem resolution and overall responsibilities. Ability to quickly learn new systems and applications. Solid knowledge of Microsoft Office. Customer service and banking experience are an asset. Ability to take ownership of a situation. Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses. Our purpose is to enrich the lives of our customers, communities, and colleagues. We are guided by our vision to Be the Better Bank. Total Rewards Package Our Total Rewards package reflects our investment in colleagues to help them and their families achieve financial, physical, and mental well‑being goals. It includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits, career development, and recognition programs. Training & Onboarding We will provide training and onboarding sessions to ensure you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or telephone. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) so we can remove barriers throughout the interview process. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr