Dual Pit Manager- Table Games
3 days ago
Dual Pit Manager – Table Games Hard Rock Hotel & Casino Ottawa is seeking an experienced Table Games Floor Supervisor to support operations on the casino floor. Overview As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada’s capital city. Responsibilities Supervise and coach a team of Dealers within an assigned section, ensuring compliance with all policies and procedures. Provide positive and corrective feedback to improve Dealer performance. Consult with the Pit Manager to monitor and adjust table limits based on gaming volume. Utilize the player rating system to record wagers and transactions in an efficient, timely manner. Monitor and manage Dealer bankrolls through the approval of transactions and use of fills and credits. Execute card changes and monitor the condition of all gaming equipment within the assigned section. Proactively protect all gaming activity, emphasizing game protection and guest service. Handle casino guests’ needs, complaints and disputes related to Table Games and the overall property in a timely, professional manner. Comply with all departmental and company policies, including business ethics guidelines and regulatory requirements. Offer an exciting, memorable and premium guest experience, resulting in the highest level of customer satisfaction and return play. Maintain a safe, professional, friendly and productive work environment. Promote a positive work environment for all team members. Work diligent to support the company’s culture and team philosophy throughout the property. Resolve guest issues with kindness and empathy. Ensure confidentiality and protection of each guest’s personal information. Act as a role model, representing Hard Rock with integrity. Be ready and available to work all assigned shifts, including evenings, weekends and holidays. Qualifications High school or an equivalent combination of education and work experience. Two (2) years of experience as a Table Games Floor Supervisor or above. Three (3) or more years of experience in Table Games as a Dealer and/or Floor Supervisor for multiple games, including all core games (Blackjack, Craps, Roulette and Baccarat) and all applicable Novelty games. Knowledge of Hard Rock Casino’s compliance and regulations, as well as all Table Games policies & procedures. Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario. Skills Excellent computer skills, including Microsoft Outlook, Word and Excel. Knowledge and experience using a gaming management system, preferably Bally’s (Tableview & CMP). Strong communication, interpersonal and customer service skills. Proficiency in a second language (French) is preferred. Physical Demands Ability to stand for extended periods of time and move throughout the casino. Occasional lifting or moving up to 50 pounds. Specific vision abilities required include close, distance, color and peripheral vision, depth perception and the ability to adjust focus. Working Conditions Typical casino floor environment, including high noise levels, large crowds and a fast‑paced gaming environment. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industries Gambling Facilities and Casinos #J-18808-Ljbffr
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Dual Pit Manager- Table Games
4 weeks ago
Ottawa, Canada Hard Rock Hotel & Casino Ottawa Full timeDual Pit Manager – Table GamesHard Rock Hotel & Casino Ottawa is seeking an experienced Table Games Floor Supervisor to support operations on the casino floor.OverviewAs the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada’s capital city.ResponsibilitiesSupervise and coach a...
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Pit Manager, Table Games
2 weeks ago
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: A Table Games Pit Manager is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor. Under the direction of the Shift Manager, the Pit Manager is expected to provide leadership, demonstrate integrity, and be a role model for all team members under their direction. Duties will include...
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Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: - While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
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PIT MANAGER
4 weeks ago
Ottawa, Canada Hard Rock Hotel & Casino Ottawa Full timeJoin to apply for the PIT MANAGER - TABLE GAMES role at Hard Rock Hotel & Casino Ottawa2 weeks ago Be among the first 25 applicantsJoin to apply for the PIT MANAGER - TABLE GAMES role at Hard Rock Hotel & Casino OttawaPosted Date 3 weeks ago (8/6/2025 4:54 PM)OverviewAs the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to...
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PIT MANAGER
3 days ago
Ottawa, Canada Hard Rock Hotel & Casino Ottawa Full timeJoin to apply for the PIT MANAGER - TABLE GAMES role at Hard Rock Hotel & Casino Ottawa 2 weeks ago Be among the first 25 applicants Join to apply for the PIT MANAGER - TABLE GAMES role at Hard Rock Hotel & Casino Ottawa Posted Date 3 weeks ago (8/6/2025 4:54 PM)OverviewAs the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to...
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PIT MANAGER
4 weeks ago
Ottawa, Canada Hard Rock Hotels Full timeOverview As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a...
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PIT MANAGER
3 days ago
Ottawa, Canada Hard Rock Hotels Full timeOverview As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a...
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Dual Pit Manager- Table Games
4 weeks ago
Ottawa, Canada Hard Rock Hotels Full timeOverview As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a...
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Dual Pit Manager- Table Games
3 days ago
Ottawa, Canada Hard Rock Hotels Full timeOverview As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a...
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Dual Pit Manager- Table Games
2 weeks ago
Ottawa, Ontario, Canada Hard Rock Hotel & Casino Ottawa Full timePosted Date 1 month ago (11/5/2025 9:49 AM)OverviewAs the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you...
