Service Manager

Service Manager (HVAC/R) – Lead Our 5-Star Team Required Credentials: Red Seal Refrigeration & Air Conditioning + Gas A or B Hours: Monday to Friday (daytime hours with occasional after-hours support as needed) Wage: $60/hour plus negotiated bonuses Signing Bonus: $5,000.00 paid after completing a 3 month probationary period Vacation : Accrued vacation - 2 weeks for the first year, 3 weeks during the second year, and then 4 weeks starting in the third year. About Us At Vernon Air Conditioning, Plumbing & Electrical Services, we’ve built our reputation on doing things right. Delivering exceptional workmanship, genuine care, and stellar client service from the very first hello. We’re proud to be a locally owned and operated company serving Vernon and the surrounding communities. Our clients know us for our professionalism, reliability, fair pricing and high-quality service, and our team members know us for our kindness, respect, and supportive environment. With over 500 five-star reviews, we hold ourselves to the highest standards - built on trust, consistency, and doing what’s right for our clients every time. As we continue to grow, we’re looking for a Service Manager who can uphold (and elevate) the five-star experience that earned our reputation. About the Role We’re looking for a calm, capable, and people-focused Service Manager with strong HVAC/R field experience, proven performance, and confident leadership. In this role, you’ll lead a high-caliber team of skilled technicians and help them continue to do their best work through clear direction, strong support, and a consistent focus on training, safety, quality, and client care. This is a great fit for someone who’s technically strong, highly organized, and comfortable guiding a fast-moving service department while maintaining exceptional client service standards. Red Seal Journeyman Refrigeration & Air Conditioning Mechanic Gas A or Gas B Fitter certification 10+ years commercial, residential or combined HVAC/R Strong technology skills (comfortable with tablets/phones, dispatch software, digital work orders, email/calendar, and troubleshooting apps/tools) Legally entitled to work in Canada Bonus: Experience as a Service Manager and/or Lead Technician What You’ll Do Lead a high-caliber team of service and installation technicians with clear direction, coaching, and troubleshooting support Help set the tone for a respectful, accountable, high-performing team culture Support training, mentoring, and consistent standards across workmanship and client experience Client Experience & Service Excellence Handle escalations calmly and professionally, focusing on fair solutions and clear communication Ensure clients receive proactive updates and a true five-star service experience Maintain quality control and consistency across service calls, paperwork, and follow-up Scheduling, Workflow & Operational Excellence Work closely with CSR/dispatch to prioritize calls, assign the right tech to the right job, and keep days running smoothly Review work orders for accuracy, completeness, and proper documentation (notes, photos, parts, recommendations) Identify patterns and opportunities to improve efficiency, reduce callbacks, and strengthen internal systems Safety & Standards Promote safe work practices, code compliance, and company standards Support clean documentation and consistent procedures across the team What You Bring A steady, solutions-first mindset — you can manage busy days with poise and clarity Strong communication skills (with technicians, clients, and internal teams) Excellent organization and prioritization — you know what matters most right now Pride in doing things right the first time, and helping others do the same A long-term mindset — you enjoy building and improving something over time This role is ideal for someone looking for a long-term fit who values consistency, leadership, and shared success. It may not be the best match for someone seeking short-term work or a highly flexible schedule. Why You’ll Love Working Here Competitive Pay Vacation Accrual: Earn time off as you grow with us Positive Culture: Kind, respectful team environment with high standards Intentional Growth: We’re growing thoughtfully and building a strong leadership team Community Reputation: Join a company people trust — and a team you’re proud to represent How to Apply If you’re an experienced HVAC/R leader who takes pride in five-star service and wants to help a great team grow, we’d love to hear from you. Candidates who have carefully reviewed this job posting in full will include the following in their cover letter: A brief coaching phrase you often use to support technicians during difficult calls (one sentence is perfect). #J-18808-Ljbffr