Mobile Mortgage Specialist Assistant

Apply for the Mobile Mortgage Specialist Assistant role at TD Securities. Work Location: Brampton, Ontario, Canada Hours: 15 hours per week (part‑time) Line Of Business: Personal & Commercial Banking Pay Details: $23.37 - $31.20 CAD per hour. TD is committed to fair and equitable compensation and growth opportunities. Base pay may vary based on skills, experience, and location. Please discuss compensation with your recruiter. Job Description: TD is growing its Mobile Mortgage Sales Force and seeks performance‑driven individuals to join our dynamic team. As a Mobile Mortgage Specialist Assistant (MMSA) you will provide specialized credit support, handle credit administration, customer service, and administrative tasks, enabling Specialists to focus on sales and business development while ensuring accuracy, efficiency, and timely commitments. You will maintain strong relationships with internal partner groups and support document gathering and processing of credit applications. Job Details The position is part‑time, minimum 15 hours, and reports to the Manager, MMS Assistants. Work volumes are received directly from the associated MMS during scheduled hours. The MMS Assistant position is primarily remote, working from your home office or a specific TD location. Flexible scheduling in partnership with your associated MMS and Manager, MMS Assistants. Key Accountabilities Customer: Maximize support in relation to credit administration. Maintain good relationships with partners, including follow‑up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary. Gather client documentation after initial MMS customer meeting and process credit application. Process assigned work volumes accurately and efficiently, supporting the Specialist and business timeline commitments. Support the customer journey through the deal process while responding to any mortgage suite details product / policy for clarification. Shareholder: Ensure all supporting documentation is received and validated, according to internal processes and/or business/industry regulation, to provide complete and accurate information for credit requests. Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets. Meet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on time. Partner with administrative support groups to facilitate the end‑to‑end credit decision process. Support the achievement of business objectives by supporting sales goals. Understand and apply bank and business channel operating policies and procedures. Contribute to business objectives for Operational Excellence and support process improvement opportunities. Escalate non‑standard or high‑risk transactions / activities as necessary. Be knowledgeable of and comply with Bank Code of Conduct. Be knowledgeable to full mortgage suite of products and services. Employee / Team: Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork, and ensure timely communication of issues/points of interest. Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit. Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions. Participate in team meetings, employee surveys, action planning, and training sessions. Contribute to the success of the team by willingly assisting others in the completion of assigned duties. Contribute to a fair, positive and equitable environment that supports a diverse workforce. Act as a brand ambassador for your business area/function and the bank, both internally and/or externally. Breadth & Depth: Requires established customer service skills to perform a range of routine activities and multi‑step customer transactions, generally with limited financial impact. Requires a broad knowledge regarding basic product suite of business supported. Understands how the assigned duties relate to others in the customer or sales team and how the team integrates with others. Identifies and assesses customer problems in straightforward situations using standard procedures, and escalates non‑standard issues internally; typically addressing routine requests requiring minimal discretion. Impacts team results through the quality of the services or information provided to customers. Follows RESL procedures and practices and recommends opportunities to improve processes in their own work area. Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood. Requires working knowledge and skills developed through formal training or work experience. Reports to a Manager or above. What We Are Looking For Minimum 1 year working in a client‑facing and/or administrative role. Have mortgage/credit lending experience. Have superior computer / technology skills. Have superior proficiency with MS Office suite, including Word, Excel and PowerPoint. Be highly organized and a self‑starter, able to work independently and multi‑tasking in a fast‑paced, competitive market. Demonstrate excellent time‑management skills, and be able to meet/exceed timelines and SLA expectations from a customer as well as business‑partner perspective. Demonstrate high‑level accuracy and attention to detail. Demonstrate excellent customer service skills, leveraging strong interpersonal and communication skills. Be willing to work variable hours, including evenings and weekends. Who We Are: TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more. Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development: If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding: We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process: We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation: Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you Language Requirement (Quebec Only): Sans Objet Seniority level: Entry level Employment type: Part‑time Job function: Finance and Sales Industries: Investment Banking Referrals increase your chances of interviewing at TD Securities by 2x. Get notified about new Mortgage Assistant jobs in Brampton, Ontario, Canada. #J-18808-Ljbffr