Manager of Partner Success

4 hours ago

Calgary, Canada ZayZoon Full time

Apply now for the Manager of Partner Success role at ZayZoon. About The Role As the Manager of Partner Success, you will lead the organization responsible for the technical, operational, and strategic enablement of our partner ecosystem. You will guide a team that owns the delivery of platform integrations, ongoing partner support, and the systems and processes that create a frictionless, high‑value partner experience. Your Impact Lead, mentor, and develop the Partner Success team. Set clear performance expectations, provide ongoing coaching. Serve as the primary escalation point for partner or technical issues. Oversee end‑to‑end delivery of complex partner integrations. Act as a senior technical resource and subject‑matter expert. Ensure operational consistency across implementation, support, and partner enablement. Work closely with Product and Development to influence roadmaps. Partner with Success, Partner Sales, and Customer Care to align across the partner lifecycle. Build and maintain strong relationships with key partners. Identify opportunities to improve workflows, tools, and systems. Own and refine success metrics for the Partner Success function. Identify emerging trends, risks, and opportunities across the partner ecosystem. You Bring 5+ years of experience in technical implementations, professional services, or partner success within SaaS, including 3+ years leading people or teams. Deep expertise with API integrations, technical troubleshooting, and system workflows. Strong program and project management capabilities. Demonstrated experience building and scaling operational processes. Proven ability to train, coach, and mentor technical teams. Excellent communication, stakeholder management, and relationship‑building skills. Proficiency with CRM, ticketing, and collaboration tools (e.g., HubSpot, Jira, Slack). A track record of influencing partner outcomes, increasing satisfaction, and strengthening long‑term partner retention. Why You’ll Love Working At ZayZoon Permanently Remote: fully remote, forever. Flexible Time Off: up to 6 weeks vacation. Instant Benefits: medical, vision, dental, mental health coverage, wellness stipend. Inclusive parental leave top‑up, earned wage access, real‑time market data for salaries, support for lifelong learning. What You Can Expect From Us Every application will be reviewed by our team. We’re committed to giving each application the attention it deserves and will respond to every application. We’re here for you every step of the way. Referrals increase your chances of interviewing at ZayZoon by 2x. #J-18808-Ljbffr

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