Administrative Support IV

This position may be located at one of three sites: Edmonton Manulife, Calgary Avenida, or Calgary Life Sciences Hub. This position is responsible for performance of duties within the Clinical Lab Support Data Integrity department. Position is located at the APL Calgary Life Sciences Innovation Hub. The duties include, but are not limited to identifying, investigating, and remediating discrepancies in the Epic Beaker Module in Connect Care Clinical Information System (CIS) and TeleMED utilizing various database systems (Client Registry, PD, Netcare, JIRA, Service Now). Duties include investigating and remediating order entry errors to ensure corrected lab reports are reissued for authorizing healthcare providers, investigating and remediating healthcare provider and submitting location information to ensure timely reporting of laboratory results, to ensure continuity of care and mitigation of patient safety risks that may occur due to delayed reporting. This position assists Health Information Management (HIM) team with remediating overlays and patient demographic discrepancies in Connect Care CIS and TeleMED. Remediation of discrepancies and order entry errors are performed by using approved APL laboratory policy, processes, and procedures. Also, they provide support/service to both internal and external clients at a provincial level, participate in system testing programs and submit Submitter/Provider build requests into Epic Beaker data tables. Description: As an Administrative Support IV, you will performed advanced administrative or specialized tasks to support complex procedures, practices and initiatives within a department or program. Classification: Administrative Support IV Union: HSAA OFFICE CLERICAL Unit and Program: Data Integrity Team, Clinical Lab Support Services Primary Location: Avenida PSC Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 29-JAN-2026 Employee Class: Regular Full Time Address-Date Available: 23-FEB-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $26.07 Maximum Salary: $31.68 Vehicle Requirement: Not Applicable Required Qualifications: Completion of post-secondary education (e.g. course(s) in office of business administration, medical office assistant). Additional Required Qualifications: Advanced computer skills in Microsoft Office Suite: i.e. Word, Teams, Excel, and Outlook. Experience utilizing multiple information systems in a medical environment is required: i.e. Connect Care, Client Registry, NetCare and Quanum. Intermediate proficiency in keyboarding skills. Fully competent in various types of laboratory patient registration required with a minimum 2 years of experience preferred and/or have 2 years of health information related experience. Sufficient knowledge in medical terminology. Advanced critical thinking and problem-solving skills required. Good analytical and decision-making skills required. Extreme accuracy and attention to detail is required. Must have the ability to organize and prioritize workload to meet established turn‑around times and work within deadlines. Effective verbal and written communication skills required. Ability to clearly convey information and questions to health care providers during remediation investigations. Ability to foster positive interpersonal skills with health care providers, professionals, peers, departmental management and patients. Ability to collaborate with others and to work independently through challenges. Ability to ethically balance business and client needs while maintaining data integrity. Ability to adhere to strict regional policies, procedures and legislated requirements regarding patient information. Preferred Qualifications: Preferred qualifications include post-secondary education related to the role, such as Laboratory Assistant, Unit Clerk, Medical Office Assistant, Health Information Management certificate, Nursing, or equivalent experience. Previous Data Integrity experience within the past two years and proficiency with Epic Beaker, including patient registration and specimen data entry. Please note: All postings close at 23:59 MT of the postingend date indicated. Security Screening: A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL. Create and manage profiles for future opportunities. #J-18808-Ljbffr