Integrated Air Operations Manager, Labrador

OverviewJoin the Medavie Health NL Team. Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) offers career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.This position will be 2 weeks in St. John\'s, NFLD and 2 weeks in Goose Bay Labrador. This is a fly-in/fly-out position with a rotational schedule (2 weeks in, 2 weeks out). During the out weeks, the successful candidate will complete one week of in-office or at-home work followed by one week off prior to repositioning to Labrador.This position will be 2 weeks in St. John\'s, NFLD and 2 weeks in Goose Bay Labrador.ResponsibilitiesEnsure that customer/patient service is a priority. Successfully manage a customer/patient issue resolution process.Act as a liaison and build stakeholder relationships with indigenous groups serviced by the program.Has a solid understanding of the air and ground ambulance industry and various business functions such as emergency medical service operations, fleet/facility management, human resources, finance, inventory control, system status planning, quality improvement, training, and education.Oversee the day-to-day operations of the Labrador Medevac as well as the Coastal Labrador Air Service.Oversee the day-to-day operations of the Labrador ground ambulance service.Liaise with the Provincial Medical Communications Centre to ensure appropriate utilization of Paramedic units according to the SSP.Have knowledge of and oversee multiple collective agreements.Exercise management over designated areas of authority and address employee and labour issues within a confidential capacity.Oversee and participate in the recruitment and selection process for air medical staff.Actively develop and coach staff – reinforce developmental initiatives by employees in collaboration with the human resources department and other development committees. Orientate new employees to the goals and objectives of the company.Encourage semi-autonomous work groups and actively lead or participate on various committees.Conduct effective group meetings (including staff and labor relations) and lead staff by example.Improve employee performance through motivation.Successfully mediate conflict between employees and between the organization and external factors. Develop and manage the operational area employee team while possessing an aptitude for working with and through staff and in helping them to achieve goals of the organization.Professional Qualifications & CompetenciesExperience in the Healthcare field; and are a registered nurse currently registered or eligible to be registered with the Nurses Association of Newfoundland and Labrador, or a paramedic currently registered or eligible to be registered with the Paramedic Association of Newfoundland and LabradorMinimum of five years’ experience working in the healthcare field.Minimum of three years in a progressively responsible leadership position with experience in air ambulance leadership considered as an asset.Proven experience in EMS management, information technology, finance, and human resources.Experience as a Flight Nurse or Flight Paramedic would be an asset.Solid managerial/supervisory experience and formal business training and/or university diploma or degree would be an asset.Post-secondary education in business administration would be an asset.Previous experience in project management or was part of a project that implemented significant system change.Demonstrates effective delegation of tasks to entire team.Exercises independent judgment and problem solves with discretion.Demonstrates superior conflict resolution skills: balances assertiveness and sensitivity and successfully mediates conflict.Effective written, oral, and presentation skills.Exercises a significant degree of discretion in the decision-making process.Compensation & BenefitsThe salary range for this position is $100,000 - $120,000 annually. The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.Our recruitment process may involve automated tools, including AI, to assist in screening applications.Who We AreMHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.We’re one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.If you share our mission of improving the wellbeing of Canadians, join our team.What It’s Like To Work With UsWe are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you’ll find more than just a job — you’ll find a pathway to a full and rewarding career.We welcome diversityWe believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.We put safety firstEmployees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.Only those selected for an interview will be contacted.If you experience any technical issues throughout the application process, please email: humanresources@medaviehs.com. #J-18808-Ljbffr