HR Claims Management Advisor

OverviewAgeCare is seeking a Disability Claims Management Advisor to play a vital role in managing disability claims for employees in BC, Alberta, and Ontario. The position reports to the Manager, Absenteeism and Case Management.ResponsibilitiesManage the end‑to‑end disability claims process, including initial claim submission, ongoing case management, and claim closure.Collaborate with employees, supervisors, healthcare providers, and insurance carriers to gather necessary information and documentation for disability claims.Evaluate and assess disability claims based on medical information, applicable legislation, and company policies.Maintain accurate and confidential records of all disability claims, ensuring compliance with privacy regulations.Provide advice and guidance on disability management, return‑to‑work, and accommodation, including policy, procedure, and collective agreement interpretation.Research, develop, and facilitate training sessions on disability management, return‑to‑work, and accommodation.Participate in problem‑solving, including addressing and resolving complaints and pay and entitlement issues for employees on a disability claim leave.Stay up to date with disability management best practices, legislation, and industry trends to ensure compliance and continuous improvement.QualificationsPreferred qualification: University degree in Human Resources or demonstrated knowledge equivalency.Proven experience in disability claims management and WSIB experience, preferably in the healthcare or senior living industry.In‑depth knowledge of applicable legislation, such as the Employment Standards Act, Human Rights Code, and Workers' Compensation regulations.Familiarity with medical terminology and the ability to interpret medical information for claims assessment.Excellent written and verbal communication skills, with the ability to effectively interact with employees, healthcare professionals, and insurance carriers.Strong organizational and time‑management skills, with the ability to prioritize tasks and meet deadlines.Demonstrated empathy, tact, and sensitivity when dealing with employees experiencing disabilities or health challenges.Team player with the ability to deliver quality customer service to all levels within the organization.Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and claims management software, specifically Parklane.Must be able to provide a complete and current (within six months) Vulnerable Sector Check, including a Criminal Background Check, or be willing to obtain one.BenefitsA competitive salary and benefits package.Diverse career experiences and opportunities for professional growth and development.Emphasis on work‑life balance to support a healthy and fulfilling professional life.Access to technology, tools, and resources to enhance job performance and efficiency.About AgeCareFor over 25 years, AgeCare has dedicated itself to creating vibrant and supportive communities, providing high‑quality care and fostering meaningful connections. With over 50 communities across Alberta, BC, and Ontario, we offer a comfortable, home‑like atmosphere where residents can age with dignity and respect. Guided by our values of trust, quality, respect, and teamwork, our compassionate and dedicated team is at the core of our success, ensuring that residents enjoy a rich quality of life in an environment tailored to their needs.Apply TodayIf you’re passionate about delivering exceptional care and excited to join a compassionate, dedicated team, AgeCare is the place for you Apply todayAt AgeCare, we value diversity and inclusion and encourage all qualified individuals to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.Location: Calgary Corporate OfficeAddress: 19655 Walden Blvd SE, Calgary, AB T2X 0N7Employment Type: Full Time Regular - Hybrid #J-18808-Ljbffr