HR Claims Management Advisor

The Opportunity
AgeCare is seeking a Disability Claims Management Advisor to play a vital role in ensuring efficient and effective management of disability claims for all our employees in BC, Alberta, and Ontario. This position will report to the Manager, Absenteeism and Case Management and will be responsible for overseeing the entire disability claims process, ensuring compliance with applicable legislation ad company policies, and supporting employees during their leave of absence.

In this role you will be focused on:

• Manage the end-to-end disability claims process, including initial claim submission, ongoing case management, and claim closure.
• Collaborate with employees, supervisors, healthcare providers, and insurance carriers to gather necessary information and documentation for disability claims.
• Evaluate and assess disability claims based on medical information, applicable legislation, and company policies.
• Maintain accurate and confidential records of all disability claims, ensuring compliance with privacy regulations.

What You Will Do:

• Provide advice and guidance, including policy, procedure, and collective agreement interpretation, on disability management, return to work and accommodation.
• Research, develop and facilitate training sessions on disability management, return to work and accommodation.
• Participate in problem-solving, including addressing and resolving complaints with pay and entitlement when on a disability claim leave.
• Stay up to date with disability management best practices, legislation, and industry trends to ensure compliance and continuous improvement.

What We Offer:

• A competitive salary and benefits package.
• Diverse career experiences and opportunities for professional growth and development.
• Emphasis on work-life balance to support a healthy and fulfilling professional life.
• Access to technology, tools, and resources to enhance job performance and efficiency.

What You Bring:

• Preferred qualification: University degree in Human resources or demonstrated knowledge equivalency.
• Proven experience in disability claims management and WSIB experience, preferably in healthcare or senior living industry.
• In-depth knowledge of applicable legislation, such as the Employment Standards Act, Human Rights Code, and Workers' Compensation regulations.
• Familiarity with medical terminology and the ability to interpret medical information for claims assessment an asset.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with employees, healthcare professionals, and insurance carriers.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Demonstrated empathy, tact, and sensitivity when dealing with employees experiencing disabilities or health challenges.
• Team player with the ability to deliver quality customer service to all levels within the organization.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook and claims management software, specifically Parklane.
• Must be able to provide a complete and current (within six months) Vulnerable Sector Check, including a Criminal Background Check, or be willing to obtain one.

About Us
For over 25 years, AgeCare has been dedicated to creating vibrant and supportive communities, providing high-quality care and fostering meaningful connections. With over 50 communities across Alberta, BC and Ontario, we offer a comfortable, home-like atmosphere where residents can age with dignity and respect. Guided by our values of trust, quality, respect and teamwork, our compassionate and dedicated team is at the core of our success, ensuring that residents enjoy a rich quality of life in an environment tailored to their needs.

Ready to Make a Difference?
If you're passionate about delivering exceptional care and excited to join a compassionate, dedicated team, AgeCare is the place for you Apply today

At AgeCare, we value diversity and inclusion and encourage all qualified individuals to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Location:
Calgary Corporate Office

Address:
19655 Walden Blvd SE, Calgary, AB T2X 0N7

Employment Type:
Full Time Regular - Hybrid

If you're motivated by the privilege of serving our seniors with dignity, respect and compassion, come join us