Mobile Mortgage Specialist Assistant

Job Title Mobile Mortgage Specialist Assistant Employer TD Securities Work Location Vancouver, British Columbia, Canada Hours 15 (part-time; may be up to 37.5 hours per week) Line of Business Personal & Commercial Banking Pay Details $23.37 - $31.20 CAD per hour Job Description TD is growing its Mobile Mortgage Sales Force and is seeking performance-driven individuals to join our dynamic team A great specialized role to start your career within the MMS Channel. The TD Mobile Mortgage Specialist (MMS) sales team is a national retail banking channel responsible for acquisition of new mortgage and home equity line of credit business within Canadian Personal Banking (CPB). Our mandate is to deliver new customers to the bank and to contribute to the volume, profits, and market share of TD's Real Estate Secured Lending. The Mobile Mortgage Specialist Assistant (MMSA) role contributes to the success of the specialist through specialized credit support by handling credit administration, customer service, and administrative tasks, enabling Specialists to focus on sales and business development while ensuring accuracy, efficiency, and timely commitments. Job Details Part‑time position, minimum 15 hours per week, reports to the Manager, MMS Assistants. May offer additional hours up to 37.5 per week depending on business volumes. Work volumes received directly from the associated MMS during scheduled hours. Primarily remote; can work from home office or a specific TD location. Flexible scheduling in partnership with associated MMS and Manager. Key Accountabilities Customer Maximize support in relation to credit administration. Maintain good relationships with partners, follow‑up, and ensure customer problems are handled and, if necessary, escalated. Gather client documentation post‑meeting and process credit application. Process assigned work volumes accurately and efficiently, supporting timeline commitments. Support customer journey through the deal process while responding to product/policy clarifications. Shareholder Ensure all supporting documentation is received and validated per internal processes and regulation. Contribute to achievement of MMS credit quality objectives and exceed individual targets. Meet or exceed timeline commitments by processing transactions accurately and on time. Partner with administrative support groups to facilitate the end‑to‑end credit decision process. Support business objectives by supporting sales goals. Understand and apply bank and business channel operating policies and procedures. Contribute to business objectives for operational excellence and support process improvement opportunities. Escalate non‑standard or high‑risk transactions as necessary. Be knowledgeable of and comply with Bank Code of Conduct. Be knowledgeable of the full mortgage suite of products and services. Employee / Team Participate fully as a member of the team, promote service, quality, innovation and teamwork, and communicate issues promptly. Support the team by enhancing knowledge and participating in knowledge transfer. Engage in performance management process, coaching, and personal development objectives. Attend team meetings, surveys, action planning, and training sessions. Assist others in duties to contribute to team success. Create a fair, positive, and equitable environment supporting a diverse workforce. Act as brand ambassador for the business area/function, internally and externally. Breadth & Depth Requires established customer service skills to perform routine activities and multi‑step transactions. Broad knowledge of basic product suite of business supported. Understands how assigned duties relate to others in customer or sales team. Identifies and assesses customer problems using standard procedures, escalates non‑standard issues internally. Impacts team results through the quality of services or information provided. Follows RESL procedures, recommends opportunities to improve processes. Uses communication skills to clarify product/process information. Requires working knowledge and skills developed through formal training or experience. Reports to a Manager or above. What We Are Looking For Minimum 1 year working in a client‑facing and/or administrative role. Mortgage/credit lending experience. Superior computer/technology skills. Proficiency with MS Office suite: Word, Excel, PowerPoint. Highly organized, self‑starter, able to work independently and multitask. Excellent time‑management and ability to meet/exceed timelines and SLA expectations. High‑level accuracy and attention to detail. Excellent customer service skills, interpersonal and communication skills. Willing to work variable hours, including evenings and weekends. Who We Are TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. TD is guided by its vision to be the better bank and its purpose to enrich the lives of customers, communities and colleagues. Our Total Rewards Package Base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits, career development, and reward and recognition programs. Additional Information This job opportunity is subject to provincial regulation for employment purposes. Provincial regulations may apply. Colleague Development Regular career development conversations, an online learning platform and mentoring programs to help you identify opportunities and advance your career. Training & Onboarding Training and onboarding sessions are provided to ensure you’re ready for success. Interview Process Scheduling interviews and communicating outcomes via email or phone. Accommodation Accessibility is important; accommodations can be requested to remove barriers to the interview process. Language Requirement (Quebec Only) Sans Objet Seniority Level Entry level Employment Type Part-time Job Function Finance and Sales Investment Banking #J-18808-Ljbffr