Product Owner

Position Type: Full Time Department: IT Work Location: Markham, ON Work Arrangement: Hybrid Work Hours: Monday to Friday - standard business hours Travel Required: No A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in‑house creative agency, and experienced, cross‑functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. Come and join our team But first, let us tell you why we love working here: We are 100% Canadian with locations across the country State‑of‑the‑art facilities to provide high‑quality products and services The opportunity to be a part of a winning, high‑performing team Collaborative, engaging workplace culture – we are passionate about our people Flexible working environment that promotes a healthy work‑life balance Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued High‑growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry‑leading, in‑house corporate training offered throughout the year The Opportunity: The Product Owner leads the enhancement of our core applications in alignment with Sentrex’s strategy and goals. You will work closely with business and development teams to execute and deliver key development priorities. Being data‑driven, user‑centric, and managing multiple priorities across a line of business are required for success. The product owner’s goal is to deliver applications that help patients and physicians get access to care and support for specialty medications. As Product Owner, you will be integral in creating solutions that connect our ecosystem and differentiate Sentrex from the competition. The Product Owner will be accountable for executing the product development lifecycle from ideation through prioritization, discovery, development, training, and launch. A Day in the Life (What you will do here): Prioritize the backlog to meet the needs of the business Convert business requirements into user stories then work with software developers to ensure they are clear on what is expected Participate in all Agile sprint ceremonies including daily standups, backlog grooming, sprint planning, retrospectives, and demos. Triage and document feature enhancement requests Liaise with internal partners to identify, define, and document product requirements, objectives, and scope Work with cross‑functional teams to improve process efficiencies through product enhancements Coordinate the development of training materials and support change management initiatives. Promote and advocate user adoption of the product features and workflows. Ensure Salesforce Platform Governance, adherence to Salesforce best practices, data integrity, and compliance with healthcare regulations. Collaborate on Integration Oversight for integrations between Salesforce and other systems (e.g., specialty pharmacy platforms). Define KPIs and reporting requirements for patient and physician programs to ensure Data Quality & Reporting. Coordinate with Salesforce consultants or third‑party vendors for enhancements and support. Oversee sandbox testing, UAT, and production deployments for Salesforce updates. Ensure solutions meet Regulatory and other healthcare data privacy standards. What you need to ensure you are set up for success: 3–5+ years of experience as a Product Owner, Business Analyst, or similar role in a software development environment Hands‑on experience with Salesforce, ideally with Life Sciences Cloud, Health Cloud, or similar healthcare‑focused CRM platforms. Demonstrated experience working in Agile/Scrum, including backlog management, writing user stories, and participating in sprint ceremonies Strong ability to translate business needs into clear, actionable requirements for technical teams Proven experience collaborating with cross‑functional stakeholders (operations, IT, training, etc.) Analytical and data‑driven mindset with experience using data to inform decisions and measure product success Excellent communication, facilitation, and documentation skills Strong organizational skills and ability to manage multiple priorities in a fast‑paced environment Demonstrated user‑centric approach to product design and problem‑solving Experience with product release planning, training coordination, and adoption support Demonstrated ability to advocate for product vision, value, and outcomes What makes you a great fit for this team: Your commitment to providing a high level of service to your internal and external clients. You are highly adaptable with a track record of success during times of growth and organizational change. You have a proven track record of developing trust and influence at multiple levels. You demonstrate an impactful and candid communication style. You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. Why join Sentrex? We value our employees Our permanent full‑time employees are provided with a: Competitive Salary and generous vacation entitlement Wellness Program (5 paid days off for your well‑being) Paid Sick Days Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance Employee & Family Assistance Program RRSP Matching Program Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture. Accommodations can be made available upon request for those candidates taking part in the selection process. We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you #J-18808-Ljbffr