Training Facilitator
2 weeks ago
Join to apply for the Training Facilitator role at IntouchCX Be among the first 25 applicants. 5 days ago. Get AI-powered advice on this job and more exclusive features. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term relationships with our brand partners and empowering our people to drive positive change. About The Job We are changing the way people think about customer service, and we need your help We’re seeking a trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques, and for innovating new opportunities for curriculum development. Responsibilities Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques Develop and administer knowledge assessment testing Assist with QA monitoring, feedback and coaching Maintain up-to-date reporting on training progress, effectiveness and improvements Stay informed of current client products and services Interact with partners, ensuring they understand the training environment, successes and opportunities for development Manage new trainers and training facilitators International travel is required Qualifications BS/BA in Education or Business Administration or equivalent work experience preferred Knowledge of adult learning principles and the ability to implement these principles into a training curriculum 3+ years previous contact center experience preferred Experience in customer service training Experience in coaching and mentoring Knowledge of existing and emerging training methods and tools Knowledge of call center systems, ACD/IVR and performance statistics Strong verbal and written communication skills, including presentation skills Strong analytical and problem‑solving skills Ability to build rapport with clients and interact with team members at various position levels Ability to multitask effectively and work in a fast‑paced environment Ability to develop employees through positive motivation Ability to adapt to change and innovation Ability to potentially travel Skills in MS Office programs (Word, Excel and PowerPoint) Valid travel documents for international travel Benefits Industry‑leading medical, vision, and dental benefit plans + paid time off benefits Amazing career growth opportunities Equal Employment Opportunity IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics. IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know. #J-18808-Ljbffr
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Training Facilitator
5 days ago
Winnipeg, Manitoba, Canada In Touch Full timeAbout the Job We are changing the way people think about customer service, and we need your help We're seeking a Trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques....
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Training Facilitator
8 hours ago
Winnipeg, Canada IntouchCX Full timeAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
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Building Operations Technician Facilitator
1 week ago
Winnipeg, Canada Neeginan Education, Training and Employment Services , Inc. (NETES) Full time**POSITION: BUILDING OPERATIONS TECHNICIAN FACILITATOR** **DEPARTMENT: NEEGINAN COLLEGE OF APPLIED TECHNOLOGY** **COMPETITION NUMBER: 2025NC-BOT01** **APPLICATION DEADLINE**:OPEN UNTIL FILLED **SALARY/WAGE**:$35.35 - $37.24 PER HOUR **POSITION TYPE**:PERMANENT, FULL-TIME, 37.5 HOURS PER WEEK **JOB SUMMARY** Responsible for the development and day to...
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Building Operations Technician Facilitator
3 weeks ago
Winnipeg, Canada Neeginan Education, Training and Employment Services, Inc. (NETES) Full timeOverviewCOMPETITION # 2025NC-BOT01POSITION TYPE PERMANENT, FULL-TIME, 37.5 HOURS/WEEKJob SummaryResponsible for the development and day to day operations and management of the Building Operations Technician Program including program development, implementation, instruction, facilitation and learner support.Responsibilities and TasksAssist in the development...
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Senior Training Facilitator: Lead Curriculum
2 weeks ago
Winnipeg, Canada IntouchCX Full timeA global customer experience leader in Winnipeg is seeking a Training Facilitator to deliver training modules and develop innovative curriculum for team members. The ideal candidate will have a background in adult education or business administration, along with experience in contact centers and customer service training. Strong communication and analytical...
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Winnipeg, Canada Canada Life Full timeA leading financial services company based in Winnipeg is seeking a Bilingual Learning Facilitation Consultant fluent in Mandarin and English. This role involves delivering in-person and virtual learning sessions, collaborating with team members to align training with organizational goals, and leveraging expertise to resolve complex issues in real time. The...
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Winnipeg, Canada Canada Life Full timeA leading financial services company based in Winnipeg is seeking a Bilingual Learning Facilitation Consultant fluent in Mandarin and English. This role involves delivering in-person and virtual learning sessions, collaborating with team members to align training with organizational goals, and leveraging expertise to resolve complex issues in real time. The...
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Lean Facilitator
2 weeks ago
Winnipeg, Canada MacDon Industries Ltd Full time**PURPOSE and SCOPE** Create and improve company values streams and process maps to better serve MacDon’s internal and external customers **RESPONSIBILITIES** - Participate in the development, execution and assessment of the company's Lean Strategy. - Create and improve Value Streams and Process Maps to better serve the internal and external customers. -...
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Employment Facilitator
4 weeks ago
Winnipeg, Canada Healthy Muslim Families Full timeHealthy Muslim Families Inc. is pleased to invite applications for the following position: Position Title: Employment Facilitator Position Location: Winnipeg, Manitoba Position Type: 35 hours per week Salary/Wages: $22/hr Healthy Muslim Families Inc. (HMF) is a non-profit organization based in Winnipeg, Manitoba. Our mission is to strengthen and...
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Lean Facilitator
2 weeks ago
Winnipeg, Canada Manitoba Public Insurance Full timeOverview: **Responsibilities**: - Assist in the development, maintenance, and improvement of all operational excellence training materials and supporting documents - Facilitation and coaching of frontline leaders & their teams in simple problem-solving methods such as PDCA/PDSA to allow them to solve problems and engage their teams in continuous...
