Training Facilitator

4 days ago

Winnipeg, Manitoba, Canada In Touch Full time
 
About the Job
 
We are changing the way people think about customer service, and we need your help We're seeking a Trainer to deliver training modules and run classes for our team members.
 
Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We're looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.
 
As Training Facilitator, You Will…

Provide training to new and existing employees 

Develop and deliver training plans and curriculum to classes of up to 25 people 

Develop and utilize a variety of creative teaching techniques

Develops and administers knowledge assessment testing 

Assist with QA monitoring, feedback and coaching

Maintain up-to-date reporting on training progress, effectiveness and improvements

Stay informed of current client products and services

Interact with partners, ensuring they understand the training environment, successes and opportunities for development 

Manage new Trainers and Training Facilitators

International Travel is Required 

As Training Facilitator, You Have…

BS/BA in Education or Business Administration or equivalent work experience preferred

Knowledge of adult learning principles and the ability to implement these principles into a training curriculum 

3+ years previous contact center experience preferred

Experience in customer service training

Experience in coaching and mentoring 

Knowledge of existing and emerging training methods and tools

Knowledge of call center systems, ACD/IVR and performance statistics

Strong verbal and written communication skills, including presentation skills 

Strong analytical and problem solving skills

Ability to build rapport with clients and interact with team members at various position levels 

Ability to multitask effectively and work in a fast paced environment 

Ability to develop employees through positive motivation 

Ability to adapt to change and innovation

Ability to potentially travel 

Skills in MS Office programs (Word, Excel and PowerPoint)

Valid travel documents for international travel

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