Implementation Consultant, Solution Deployment

# Job Description Summary# Job DescriptionWe are **the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us. The **Implementation Consultant, Solution Deployment** is responsible for guiding customer stakeholders through the implementation process and possesses a demonstrated expertise of clinical and technical processes related to pharmacy, nursing workflows, and **BD Medication Management Solutions technologies**. Projects range in scope from small hospitals or pharmacies to large health system level implementations requiring standardization across provinces or regions.The Implementation Consultant will work with the customer to gather customer requirements, define best practices, design decisions and consult in the development of policies and procedures. The Implementation Consultant performsthe required tasks in alignment with the toll gate implementation process to ensure timely Go-Lives and customer satisfaction. The Implementation Consultant must have the ability to establish collaborative working relationships with cross-functional and interdisciplinary project teams**This field-based position in either provinces BC, AB, SK, MB, ON, QC, NB, NS, should reside near a major airport to facilitate travel across Canada**, which requires up to 80% travel. Travel may fluctuate based on project and team needs.**Job responsibilities:*** Leads customer site and workflow assessments and facilitates the project design and implementation phases for BD Medication Management Solutions.* Provides team support and product, clinical and technical information related to BD Medication Management Solutions.* Manages customer stakeholder teams, gain consensus within teams and delivers concise and consistent communication.* Facilitate conference calls and customer meetings to progress the design and implementation goals in collaboration with the BD and Customer project managers and teams.* Establishes rapport with customers that is conducive to long-term business relationships.* Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy and nursing best practices in Medication Management workflows* Demonstrates knowledge of pharmacy/clinical workflow processes, pharmacy formulary builds, hospital, retail and long-term care & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory.* Demonstrates critical thinking and ability to aid customers in improving current business and clinical practice and operations.* Install, validate and train end users on the use of BD Medication Management Solutions technologies (software & hardware) .* Maintains documentation related to customer projects, expenses, compliance documentation and reports.**Education and Experience required:*** Bachelor’s Degree or College diploma (Business, Science, Health Sciences or similar field)* 5 years of related work experience in a medical device or healthcare environment with clinical and technical involvements.* Must hold a **Canadian** **Registered Pharmacist (RPh)** or **Registered Pharmacy Technician (RPhT)** designation.**Knowledge and Skills required:*** Fluency in English (read, speak, write)* Strong verbal and written communication, consultative and learning skills.* Strong decision making, problem solving and troubleshooting skills* Detail oriented, able to multi-task and implement complex projects consistent with established BD and customer objectives.* Possess excellent organization and time management skills, with the flexibility to readily adapt to change.* Proficient with MS Office Word, Excel, Outlook, PowerPoint, OneNote, and CRM (Salesforce preferred)**Preferred qualifications:*** Knowledge of Infusion, Dispensing and Pharmacy Automation technologies.* RN or IT professional certification will be considered, with relevant experience in pharmacy workflows.* Experience working with clients in hospital, retail and long-term care pharmacies an asset.* Demonstrated ability to effectively train users on product usage and best practices.* Effective working knowledge of the Canadian Food and Drug Act and Regulations, GMP Regulations and Guidance, Medical Devices Regulations, and ISO13485:2016 an asset.* Fluency in French preferred (read, write, speak)**Physical Demands and Work Environment:*** Physical ability to lift at least 40 lbs. (18 kg) as needed. This position may involve pushing, pulling, stooping, bending, and lifting.* **This field-based position in either provinces BC, AB, SK, MB, ON, QC, NB, NS, should reside near a major airport to facilitate travel across Canada**, which requires up to 80% travel. Travel may fluctuate based on project and team needs.* Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years; as well as meet BD's auto safety standards.* Attend training on assigned BD instruments as required and must be able to travel to the US for training purposes within the first 6-months of employment and periodically thereafter as required.**\*\*\* Description de poste en Français \*\*\*****Le ou la Consultant(e) en mise en œuvre et déploiement de solutions** est chargé(e) de guider les parties prenantes du client tout au long du processus de mise en œuvre. Il ou elle possède une expertise avérée des processus cliniques et techniques liés à la pharmacie, aux flux de travail infirmiers et aux technologies des **Solutions de gestion des médicaments BD**. Les projets vont de la mise en œuvre dans de petits hôpitaux ou pharmacies à celle dans de grands systèmes de santé nécessitant une normalisation à l’échelle des provinces ou des régions.Il ou elle travaille avec le client pour recueillir ses besoins, définir les meilleures pratiques, prendre des décisions en matière de conception et fournir des conseils pour l’élaboration de politiques et de procédures. Il ou elle effectue les tâches requises conformément au processus de mise en œuvre par étapes afin de garantir la mise en service en temps voulu et la satisfaction du client. Il ou elle doit être capable d’établir des relations de travail collaboratives avec des équipes de projet interfonctionnelles et interdisciplinaires.**Ce poste sur le terrain, situé en Colombie-Britannique, en Alberta, en Saskatchewan, au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick ou en Nouvelle-Écosse**, doit être situé à proximité d'un grand aéroport afin de faciliter les déplacements au Canada, qui **nécessitent jusqu'à 80 % de déplacements**. Les déplacements peuvent varier selon les besoins du projet et de l'équipe.**Responsabilités*** Diriger les évaluations du site et des flux de travail du client et facilite les phases de conception et de mise en œuvre du projet pour les solutions de gestion des médicaments BD.* Fournir un soutien à l'équipe et des informations sur les produits, cliniques et techniques liées aux solutions de gestion des médicaments BD.* Gérer les équipes de parties prenantes chez le client, obtenir un consensus au sein des équipes et assurer une communication concise et cohérente.* Faciliter les conférences téléphoniques et les réunions avec les clients afin de faire progresser les objectifs de conception et de mise en œuvre en collaboration avec les chefs
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