Associate Claims Advisor, Auto

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete. At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better. Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us. Are you looking for an exciting opportunity that will take your career to the next level? Here is your chance to make a difference by helping people who have experienced loss and misfortune as an Associate Claims Advisor, Auto. It’s an innovative and challenging role that requires exceptional customer service and attention to detail. If you thrive in dynamic, fast-paced environments where you can provide support and guidance, investigate, negotiate and settle claims, then the Associate Auto Claims Advisor role is for you. This position could be the perfect opportunity to jump‑start your career, and the possibilities to grow and develop are endless. When you join our Claims team, you are not just starting a new job, you are starting your career at Gore Mutual. Hybrid: This is a hybrid role that includes the flexibility to work remotely, but regular in‑person attendance in our Cambridge facility is expected (twice a week, Wednesdays and Thursdays). This posting pertains to an existing vacancy that is actively being filled. Accessibility for applicants Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation. Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant. Responsibilities Investigate claims and determine coverage under a customer’s policy Inform and educate customers about the claims process Process claims payments and ensure accurate information is captured within our claims system Deliver exceptional customer service to our customers and brokers Requirements 1-3 years of prior customer service experience Undergraduate or post‑secondary degree is preferred Insurance industry experience, call center experience, or experience within a brokerage setting is helpful Interested in pursuing a CIP (Chartered Insurance Professional Designation) Strong computer skills and knowledge of Microsoft Office Suite Effective Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing, to ensure mutual understanding and collaboration among team members and stakeholders Sound Judgment & Decision‑Making Skills: Capability to analyze situations, consider various perspectives, and make well‑informed decisions Strong Empathy: Demonstrating a deep understanding of and sensitivity to the feelings, thoughts, and experiences of others, fostering a positive customer experience Resilience: Maintaining composure and a positive attitude in the face of challenges, setbacks, and stressful situations, while continuing to work towards achieving goals #J-18808-Ljbffr