Customer experience specialist

3 weeks ago

Montreal, Canada Challenger Motor Freight Inc. - Corporate Headquarters Full time

Profile

Fastfrate is comprised of 6 companies operating out of 40 terminals and final mile hubs across Canada and into the USA. We succeed in offering customers a full suite of asset-based transportation services including over-the-road, cross border and intermodal LTL and TL, drayage and transload, warehousing, distribution, final mile, and logistics services.

A Sales Coordinator is an administrator who works to support sales representatives and customer service. Their duties include handling administrative tasks, promoting customer satisfaction, and motivating sales staff to ensure company sales targets are being met.

This role will be based out of Fastfrate’s Montreal Terminal, reporting into the regional Vice President Sales and Business Solutions and work in concert with the Customer experience team.

Skill Set

  • Current knowledge of industry regulations and trends.
  • Ability to work under pressure and meet tight deadlines in a fast-paced environment.
  • Excellent sales acumen and customer service skills.
  • Strong problem-solving, organizational, and administrative skills.
  • Exceptional leadership and team development skills.
  • Ability to attend all sales training conferences off-site.
  • Ability to be a team player with a high level of dedication.

Key Responsibilities

A Sales Coordinator with Fastfrate requires a working knowledge of the terminology and products of all aspects of supply chain management. A successful Sales Coordinator candidate must have various prerequisite skills and qualifications needed for the performance of their duties, including:

  • Collaborate with senior sales staff to create and maintain sales reports.
  • Establish active communication and engage with Sales Representatives to ensure prompt processing of orders.
  • Contribute to the overall customer experience by promptly responding to communications.
  • Attend sales training and develop an understanding of the products and services of the company.
  • Support senior management by informing customers about delivery dates and possible delays.
  • Arrange for creation and distribution of supporting documents and presentations to help the sales team in generating business leads.
  • Maintain organized sales records and report month-end goal setting to the senior management team.
  • Coordinate interdepartmentally to effectively oversee and document the onboarding of new customers.

Qualifications

  • Bilingual in both French and English is required.
  • Proficiency with the complete Microsoft Office suite and Salesforce is required.
  • 2+ Years of experience in sales or an administrative position is preferred.
  • Post-Secondary Diploma or Degree in Business or similar is preferred.
  • Strong analytical and problem-solving skills & ability to work a flexible schedule.
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