Specialist, Customer Relations Centre

2 weeks ago

Montreal, Canada Scotiabank Full time

Requisition ID: 158573

Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth management firms. We offer a comprehensive range of products and services, spanning every major sector, geographic region and investment discipline. Our financial solutions include open and closed-end investment funds, fee-based, tax-advantaged and customized high-net-worth programs

Dynamic Funds is a Canadian success story, built on non-negotiable beliefs that drive everything we do. We attract top candidates because our culture allows us to be active (not reactive), results-oriented and passionate about sales. In short, our people are truly empowered, experienced, and Dynamic. We’ve built a foundation whereby different perspectives, ideas and backgrounds continue to help us grow the business.

The Specialist, Customer Relations Centre will have the opportunity to:
Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers (mainly Advisors and Associates) with resolution of issues regarding accounts and related transactions.
Collaborate with members of the team and act as a liaison between clients and other Dynamic Centres of Excellence
Analyze accounts, determine, and initiate appropriate follow-up and respond to customers’ needs.
Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment.
Maintain familiarity with policies and procedures of the department and the Centres of Excellence.
Work on special projects as required.

What’s in it for you:
Be part of an industry recognized leader in the wealth management business.
Be rewarded with our highly competitive compensation package, and
Be a participant in a variety of community involvement programs.

Skills and Experience:

College Diploma or an equivalent combination of education and work experience;
University degree in Finance or related studies, a definite asset.
CSC/ IFIC certification definite asset
Knowledge of MS Office
Knowledge of industry databases (i.e. Ifast)
Excellent customer service and communication skills in English and French
Ability to work independently and cooperatively as a team
Ability to listen, understand and handle customer inquiries, problems, or complaints in a timely manner
Excellent organizational and analytical skills
Good problem-solving and time management skills
Excellent flexibility and change management skills
Demonstrates interest to learn

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English-speaking clientele.

Location(s): Canada : Quebec : Montreal
We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

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