Part-time Customer Experience Manager

4 weeks ago

Calgary, Canada The Michael's Companies Full time

Part-time Customer Experience ManagerLocation: Calgary | Time Type: Part time | Post Date: Posted TodayResponsibilitiesDeliver a customer centric shopping experience by managing and delivering effective front‑end operations and expectations.Lead omnichannel processes and maintain store recovery standards to deliver our Brand Promises.Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.Ensure all front‑end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.Plan and lead the execution of class and in‑store events in accordance with Company programs.Lead the omnichannel processes.Manage and execute shrink and safety programs.Assist with cash reconciliation and bank deposits.Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.Assist with the onboarding of new Team Members.Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self‑development.Serve as Manager on Duty (MOD).Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; and serve as a role model for others.Acknowledge customers, help locate the product and provide solutions.Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.Cross‑train in Custom Framing selling and production (when applicable).In stores without a Framing Manager, lead delivery of high‑quality custom framing solutions, planning and managing the framing workload with the Store Manager.Preferred Knowledge / Skills / AbilitiesRetail management experience.Strong knowledge of retail SOPs and compliance.Experience in omnichannel retail processes.Strong leadership and coaching skills.Ability to manage performance and Talent Development.Physical Requirements & Work EnvironmentAbility to remain standing for long periods of time.Ability to move throughout the store.Regular bending, lifting, carrying, reaching, and stretching.Lifting heavy boxes and accessing high shelves with a ladder or similar equipment.Public retail store setting with climate‑controlled public areas; some stock rooms may not be climate‑controlled.Possible outdoor work retrieving shopping carts or unloading trucks.Frame shop contains glass cutter and heat press.Work hours include nights, weekends, and early mornings.Staff may need accommodations; contact supervisor to engage interactive process.Equal Opportunity EmployerMichaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. #J-18808-Ljbffr

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