Bilingual Senior Patient Care Navigator

Bilingual Senior Patient Care Navigator (Remote)Job Category: Patient Support ProgramsRequisition Number: SENIO002671Posted : December 19, 2025Full-TimeRemoteLocationsShowing 1 locationVirtual CanadaDescriptionPosition Type: Full TimeWork Location: CanadaWork Arrangement: RemoteWork Hours: Standard Business Hours Monday to FridayA proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.Come and join our team But first, let us tell you why we love working here:We are 100% Canadian with locations across the countryState-of-the-art facilities to provide high-quality products and servicesThe opportunity to be a part of a winning, high-performing teamCollaborative, engaging workplace culture – we are passionate about our peopleFlexible working environment that promotes a healthy work-life balanceDiverse and inclusive culture where your talent and commitment to excellence is welcomed and valuedHigh-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the yearThe Opportunity:The Bilingual Senior Patient Care Navigator is responsible for managing all aspects of treatment logistics for patients undergoing treatment. This includes arranging transportation, accommodations, and reimbursements to ensure patients can access necessary care easily. The ideal candidate will possess exceptional organizational skills, empathy, and a commitment to enhancing the patient experience. The Bilingual Senior Patient Care Navigator will provide continuous support for patients through excellent communication skills and available resources to ensure patients have are able to meet their treatment needsA Day in the Life (What you will do here):Responsible for the timely enrollment of the patient into the Patient Support Program.Arrange and confirm travel plans for patients, including flights, accommodations, and local transportation, ensuring alignment with treatment schedules.Process reimbursements for patient-incurred expenses, maintaining accurate records and adhering to program guidelines.Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.Reports Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs.Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other KPIs established as the Program level.Electronically updates the Customer Relationship Management (CRM) tool by providing timely patient and clinic information.Fosters and promotes a spirit of teamwork while working with internal patient support teams.Acts a liaison and provides ongoing feedback to the Program Manager based-on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Assistant Program Manager.Completes all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.Additional duties as determined by your ManagerWhat you need to ensure you are set up for success:A Bachelor’s degree, or College Diploma in a related field is preferable1-2 years of experience in Patient Support Program2-3 years of experience in travel coordinationExperience with reimbursement billing, special access, the appeals process, and conducting field-based reimbursement support and consultation is an assetKnowledge of private and public reimbursement structure, systems, and the process is an assetExperience with oncology is an assetMust be able to work from home and have a quiet, private home office spaceExcellent verbal and written communication skills in EnglishStrong analytical skills including interpretation of regulation and legislationAdvanced knowledge of the pharmaceutical distribution industryExcellent customer service, problem-solving, and conflict resolution skillsEffective interpersonal skillsTyping skills and ability to be a strong functional user of various computer-based programsBilingualism (English and French) is requiredWhat makes you a great fit for this team:Your commitment to providing a high level of service to your internal and external clients.You are highly adaptable with a track record of success during times of growth and organizational change.You have a proven track record of developing trust and influence at multiple levels.You demonstrate an impactful and candid communication style.You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.We value our employees Our permanent full-time employees are provided with a:Competitive Salary and generous vacation entitlementWellness Program (5 paid days off for your well-being)Paid Sick DaysCompetitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life InsuranceEmployee & Family Assistance ProgramRRSP Matching ProgramSentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you #J-18808-Ljbffr