Bilingual Patient Care Coordinator

**Position Type**: Full-time (Temporary, Fixed Term)

**Department**: PerCuro

**Work Location**: Remote (Eastern Canada - ON, QC or ATL)

**Work Hours**: Monday to Friday, Standard Business Hours

**Travel Required**: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functi4nal teams. Our core capabilities include** Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services**.

**Come and join our team But first, let us tell you why we love working here**:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture - we are passionate about our people
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

**The Opportunity**:
The Bilingual Patient Care Coordinator, will be responsible for managing all aspects of Patient Coordination, including appointment scheduling, reminder calls, medication delivery coordination, post appointment reconciliation (internal and external), and internal coordination communication (with pharmacy, Haven, PSP). The Bilingual Patient Care Coordinator will provide continuous support for patients by utilizing their impeccable customer service skills and available resources to ensure patients receive optimal care throughout the PerCuro treatment clinic network with ease and in a timely manner.

**Role & Responsibilities**:

- Coordinates all aspects related to scheduling patients based on a variety of different factors including times suggested by patients, nursing, and clinic availability.
- Collaborates with the PerCuro leadership and nursing team to build a care schedule for patients.
- Ensures patient appointments are coordinated and tracked in a timely manner resulting in timely and continued access to their required treatment.
- Acts as a liaison between clinic, pharmacy, and the Haven team to provide timely updates related to scheduling changes and medication coordination.
- Processes all post infusion/treatment paperwork by entering patient data and uploading documents into Customer Relationship Management (CRM) (internal and external).
- Oversees all invoicing related to activities to process post infusion/injection/treatment paperwork.
- Develops strong relationships with patients, caregivers, and their healthcare team by instilling confidence, trust, security, and relief.
- Provides cross-coverage administrative support alongside the Haven Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
- Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
- Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business.
- Additional duties as required and as determined by your manager.

**What you need to ensure you are set up for success**:

- Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services.
- Excellent verbal and written communication, listening, and customer service skills.
- French/English bilingualism is required.
- Accurately inputting information into various paper and electronic forms
- Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment.
- High level of proficiency with Information Technology as well as computer and software skills:

- Typing skills and ability to be a strong functional user of various computer-based programs
- Strong organizational skills with the ability to cope with changing priorities.
- Self-directed individual who can work independently with mínimal supervision - Adheres to confidentiality policy when handling and managing patient data and information.
- Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting wit