Generosity Operations Coordinator

The Winnipeg Foundation isFor Good. Forever. We help people give back to our shared community by connecting generous donors with causes they care aboutFor Good. We are an endowment-based public foundation, so gifts are pooled and invested, and the annual earnings are distributed back to the communityForever. Formed in 1921, we are proud to be the first community foundation in Canada. Our vision is ‘a Winnipeg where community life flourishes for all.’ The Foundation is committed to promoting work-life balance and diversity, both within the organization and in its community work. Generosity Operations Coordinator (14-month Term) Our Values Responsiveness Critical Thinking and Decision Making The Role The Generosity Operations Coordinator provides essential administrative support to ensure the seamless and efficient operation of daily activities within the Generosity team during the Enhanced Donor Engagement project. This position entails a variety of responsibilities, including meticulous organization and management of digital documentation and systems, and supporting the accurate maintenance of constituent records. Additional key tasks include responding to incoming telephone and email inquiries with professionalism and a friendly demeanor, processing donor gifts, preparing donor materials and packages with attention to detail, and assisting with the organization of meetings by coordinating logistics, setting agendas, and preparing necessary documentation. The ideal candidate will possess exceptional communication skills, demonstrating the ability to convey information clearly and effectively to various stakeholders. They will also exemplify professionalism and discretion, handling sensitive information responsibly. Additionally, this person should exhibit a proactive approach, anticipate the needs of the team and identify opportunities to enhance workflows and processes for greater efficiency and effectiveness. Core Areas of Responsibility Review obituaries to identify Foundation donors and any notifications to direct gifts in memory of to The Winnipeg Foundation. Ensure the profile and fund records of deceased donors are updated as timely as possible and notify any donor managers who may have had a relationship with the deceased donor. Handle the coordination and posting of memorial funds on the Foundation website in a timely manner, collaborating with other Generosity, Finance, and Communications staff. Manage the Generosity digital documentation filing (SharePoint), ensuring most up-to-date documents and resources are organized and available for easy access, and outdated documents are archived. Respond to donor phone calls and emails received through the Foundation’s main line and general Generosity inbox, providing timely, courteous support to address questions, resolve issues, and manage concerns. Process donor call‑in donations, ensuring the donor’s gift direction is fulfilled and managing the security of credit card information. Manage the supply inventory required by the Generosity team, including branded stationery, communications materials, etc. Coordinate the logistics of booking departmental and team meetings. Provide administrative support to the Generosity team, including taking meeting notes and ensuring follow‑up. About You: If your background looks different from below, in your cover letter, tell us why you would be a good fit Education and Experience Certificate, degree or diploma related to office administration or other relevant education or experience. 1-3 years’ experience working in an administrative role, ideally in a non‑profit environment. Background in customer service will be considered an asset. Skills and Abilities Strong verbal and written communication skills. Skilled in data management. Ability to practice discretion with sensitive and confidential information. Proficient with Microsoft 365 with intermediate‑level skills in Word, Excel, and SharePoint. Excellent time management skill with the ability to work independently and collaboratively. Demonstrates self‑efficacy with the ability to prioritize competing demands, manage various tasks and effectively achieve results. What We Offer Starting salary in the range of $43,600 – $52,400. A comprehensive benefit package including health and dental benefits. Access to Consult + (Virtual Doctor Service). EFAP program available to employees and family members. Pension program starting at six months of employment. Vacation starting at three weeks per year. Eco‑pass program (half cost bus pass). Maternity/Parental Leave Top Up. Professional Development opportunities. Applicants who do not fully satisfy all the essential requirements are nonetheless encouraged to submit their applications for consideration regarding this position. We firmly believe in the potential for diverse perspectives, skills and experience to enrich our team and contribute to The Foundation’s overall success. The Recruitment Process Job posting (2 weeks in circulation). Phone screening (conducted after the closing date; duration: 2 weeks). In‑person interview (conducted within 2 weeks after phone screening interviews). Start date: January 2025. During the recruitment process, prospective candidates will be expected to provide specific examples of situations where they have demonstrated The Foundation’s values and core competencies. The Winnipeg Foundation is committed to an inclusive, barrier‑free environment and will accommodate the needs of applicants under the Accessibility for Manitobans Act (AMA) throughout all stages of the recruitment and selection process. We thank all applicants for their interest; only those advancing in the competition will be contacted. If contacted to participate in the process, please advise if you require accommodation. NOTE: If you would like to discuss an accommodation or have difficulty submitting your application via the portal, please emailcareers@wpgfdn.org for support. #J-18808-Ljbffr