Training and Content Specialist

OverviewTraining and Content Specialist (18 Month Contract) at Maple (getmaple.ca)The PositionWe’re hiring for a Training and Content Specialist to join our Support Operations team on an 18-month contract. In this role, you’ll simplify and clarify by creating and maintaining the resources that help our patients, providers, and internal teams succeed. That means writing and updating internal procedures, help articles, support scripts, and chatbot answers, as well as building training materials that make onboarding and professional development easier and more engaging.This is a great opportunity if you’re early in your career as a technical writer, instructional designer, or L&D professional and want to gain broad experience across documentation, training, and knowledge management. You’ll work independently on day-to-day deliverables while collaborating with teammates and stakeholders across Maple. Your work will have a direct impact by helping patients access care smoothly, enabling new hires to feel confident and prepared from day one, and ensuring existing team members have the resources they need to stay effective and up to date.Your ImpactCreate and maintain clear, accessible documentation — from customer help articles to internal support processesSupport and enhance onboarding programs for Support Operations, ensuring new hires have the tools and knowledge they need to succeedFacilitate training sessions and workshops when your subject matter expertise is neededPartner with stakeholders to communicate updates and changes, making sure the right information reaches the right people at the right time12 – 18 Month DeliverablesIn your first 90 days, you’ll get to know Maple’s content systems and training programs, take ownership of routine documentation updates, and start contributing to onboarding sessions. You’ll build relationships with the Support Ops team and learn how we collaborate across functions to support patients and providers.Over the next 12 to 18 months, you’ll maintain a high-quality documentation library and play a key role in optimizing onboarding and training for Support Ops. You’ll contribute to team projects requiring documentation and training support, and identify opportunities to make our content clearer and processes more efficient. By the end of your contract, you’ll have made a measurable impact on how information flows at Maple and how well our teams and patients are supported.Candidate Profile2+ years of experience in content creation, technical writing, training, or knowledge managementStrong writing and editing skills, with the ability to adapt content for different audiences (customer-facing vs. internal)Experience with tools such as Confluence, Intercom, Coassemble (or other LMS), or similar platformsComfortable presenting and facilitating training sessionsAble to manage multiple deliverables independently while maintaining attention to detail and qualityBeing bilingual in French and English is an assetExperience in support operations, customer success, or health-tech is a plusFamiliarity with chatbot optimization and analytics is a plusNot checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.Working at MapleCompetitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved onesHealth spending account: extra funds for wellness essentials like eyeglasses, therapy, and moreWellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyondMaple access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultationsPaid health Days: 10 extra days for when life happens—rest, appointments, or caregiving includedDestination5: work internationally in eligible countries for up to 5 days per yearRetirement savings plan: invest in your future with our group retirement savings planBranch out budget: $1,000 annually to pursue professional development and fuel your growthOtherJob type: Full-time fixed-term contract (18 months)Hiring manager: Manager, Training and ContentLocation: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2Start date: October 2025Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check. #J-18808-Ljbffr