Director of Engineering, Group Benefits Claims Technology

***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***## Director of Engineering, Group Benefits Claims TechnologyJoin our GB-Claims Engineering teamThe Director of Engineering leads end‑to‑end engineering delivery for Group Benefits Claims Technology; with accountability for Software Engineering, Performance Engineering and Quality Engineering across multiple teams.This role bridges technology and business outcomes, aligning engineering delivery to advisor and customer experience, sales enablement, digital roadmaps, and operational efficiency. It is a strategic and change-enablement leadership role that sets standards, removes constraints, and ensures the Claims ecosystem has high availability, performance, and integrity—grounded in our scale of 85M+ annual claims transactions. Also, champions engineering powered by advanced technology to accelerate time‑to‑productivity, scale excellence, and automate compliance with information systems policies and standards.**Position Responsibilities:****Delivery Health leadership:** Set and enforce delivery health guardrails with focus on incident management, MTTR, release cycle time, DR/BC test success; ensure automated pipelines and streamlined CI/CD processes. (25%)**Performance Engineering:** Mature and sustain performance practices; define non‑functional requirements; drive E2E performance testing; use AI analytics to mirror production usage in test design. (20%)**Quality Engineering:** Own quality strategy and automation including data synthetics and JIRA Xray test management; embed quality gates and coverage targets across functional, integration, and E2E tests. (20%)**Stakeholder Management & alignment:** Foster strong relationships across Product, Operations, Architecture, and ART leadership to deliver business outcomes and align on roadmaps and health dashboards. (15%)**People/Team Development:** Attract and grow talent; lead 1:1s and mentoring; succession planning; skill assessments; build communities of practice to improve efficiency and standards. (10%)**AI in the SDLC:** Establish AI guardrails and usage patterns (requirements parsing, test generation, code review, compliance checks, observability insights); measure productivity and quality gains. (5%)**Shared Accountabilities:**Cross‑portfolio sequencing and decision frameworks across CST, Disability, and Distribution portfolios; drive alignment and unblock constraints in the value stream. (3%)Partner with Architecture, Security, and Platform teams to uphold standards and engineering integrity; lead demo days and technical forums to scale standard processes. (2%)**Required Qualifications:*** Bachelor’s degree in Computer Science/Engineering or equivalent experience.* 10–15+ years of progressive engineering leadership with direct accountability for Performance and Quality practices.* Proven success leading SAFe Agile Release Trains; mastery of CI/CD, automated testing, secure coding, and observability.* Hands‑on familiarity with JMeter, Load Runner, Bruno, New Relic, Azure Data Explorer (performance) and Selenium, Playwright, Robot Framework, JIRA Xray (quality).* Experience influencing partnership within Product, Operations, Distribution, Architecture, and Security.* Track record of AI‑enabled engineering (NLP‑based test generation, synthetic data creation, anomaly detection, policy/compliance automation).**Technical Competencies:****Business Acuity:**Deep domain understanding; translates business needs into actionable roadmaps across PI planning and yearly book‑of‑work.**Technical Domain Expertise:**AKS, microservices, APIs, data models; communicates architecture standards and future‑ready options.**Standards & Frameworks:**Ensures automated pipelines, frequent check‑ins, and alignment to delivery standards.**Quality Attributes:**Addresses system quality attributes proactively; limits defect propagation; embeds quality into design and delivery.**Leadership & Action Orientation:**Clear vision/roadmap; moves decisively on complex problems; owns outcomes; leads incident resolution/handling on-call critical issues.**Delegation; Coaching & Developing Others:**Prioritizes outcomes; builds trust; assigns stretch work; conducts regular development discussions.**Negotiation & People Skills:**Aligns tech initiatives to business goals; resolves conflict; uses data‑informed decisions; builds strong networks.**Critical thinking & Managing Complexity:**Connects vision to action; manages problems with outstanding characteristics; balances long-term planning and day-to-day work.**Process Engineering/Capability Modeling:**Designs processes/capabilities; drives continuous improvement across squads.**Dealing with Ambiguity:**Acts constructively amid uncertainty; manages risk while moving forward; adapts quickly to change.**Managing Diversity:**Upholds visible/thinking diversity; leverages panels, feedback loops, and psychologically safe culture.**When you join our team:**We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.**À propos de Manuvie et de John Hancock**La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .**Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi**Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.**Région de référence du salaire**Waterloo, Ontario**Modalités de travail**Hybride**L’échelle salariale devrait se situer entre**$113,260.00 CAD - $210,340.00 CADSi vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les
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