Director, GL&DC Claim Services

Group Life & Disability location_on Waterloo, ONWith every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.Job DescriptionWhat You’ll Do:Reporting to the Vice President, GL&DC, you’ll responsible for the integrated delivery of life and disability claim services. This includes but is not limited to providing leadership to the following teams: Administration Services, Early Intervention, Rehabilitation Services, Quality Assurance, Learning and Development, Business Strategy and Implementation, Lead Pharmacist Program. This position is responsible for member, client, and vendor relations as it relates to GL&DC. In addition, is responsible for planning and driving the overall vision, implementing cost-effective long-term disability (LTD) claims management processes and procedures, best practices, digital technology and benchmarking analysis.The core parts of your role will be to:Oversees the execution of business operations to optimize member outcomes and LTD plan results while meeting the company’s strategic goals.Develops clear and measurable departmental plans for service areas, guidelines, key operational initiatives, and has input to financial projections within established Group Insurance Services (GIS) strategic priorities and financial objectives. This includes gathering pertinent business, financial, service, and operations information and forecasting requirements to enable GL&DC to strategically deliver exceptional service at a reasonable cost.Creates an employee environment capable of delivering on member expectations consistently and at a reasonable cost. This includes applying best practices in administration and service areas and creating an environment receptive to customer needs and oriented towards continuous improvement. Works collaboratively and effectively with internal teams and closely with the other Director to ensure ongoing teamwork and coordination of activity as appropriate.Understands and deploys the tools and techniques of a performance based-coaching operating culture. Develops an environment in which GL&DC leaders reflect the values of OTIP and the departmental goals, where personal growth and operational improvement are a continuous focus. Also creates a high level of employee engagement and a low level of unplanned employee turnover.Provides regular updates to the VP, GL&DC, including progress against annual business/personal objectives, relevant business opportunities, results, trends and competitive information.Leads the performance management process by communicating job expectations and tracking progress of individual activities and effectiveness. This includes determining team and individual goals, offering job coaching, training, conducting monthly one-on-one meetings, motivating and providing support to help managers meet objectives and quality requirements, reviewing progress, and offering feedback as required. Holding team members accountable to deliver on expectations, having difficult conversations and celebrating successes as appropriate.Continuously improves cost effective exceptional services levels. Maintains professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal networks in insurance and education, benchmarking best-in-class practices, and participating in professional societies.Actively participates in and provides input into the development of the Group Insurance (GIS) strategic plan, ensuring adequate representation and working in the department’s best interests for delivery of goals.Performs other duties within competence, as assigned.QualificationsLet’s Talk About You:This is the unique blend of skills and experience we would love to see in an ideal candidate:Post-secondary university or a college degree in health science, psychology, disability management, business and/or equivalent combination of education and experience.A minimum of ten+ years of progressive experience in group disability claims insurance.Demonstrated experience leading and managing teams in disability management operations.A high level of technical expertise regarding insurance principles and practices, contracts, benefits provisions, LTD products and services, underwriting agreements, and benefits administration systems.Demonstrated Leadership skills in a fast paced, multi-faceted environment, focused on delivery of both accuracy and efficiency while cultivating strong employee morale and engagement.Innovative, strategic, and analytical thinking, with the ability to practically apply solutions.Exceptional communication skills, both written and verbal; and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.Ability to be highly flexible and can work in an environment of the ‘unknown’ from time to time.Superior time management and organizational skills to manage competing priorities, including project management skills.Intermediate knowledge of Microsoft Office Suite applications.The ability to communicate in French is considered an asset.We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.Additional InformationSome of the Perks We Offer:We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:Rewarding salary and bonuses that truly value your dedicationIndustry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first dayDefined benefit pension plan for a financially confident retirement100% coverage of approved continuing education and licensing feesAccess to a wealth of learning resources, including LinkedIn Learning for professional developmentFlexible work-from-home and hybrid optionsUnlock your potential with opportunities for advancementLet’s work together If you are interested in this opportunity, please apply online.OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.We are an equal opportunity employer and encourage applications from all qualified individuals.We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. #J-18808-Ljbffr