Client Technical Support Manager

Venor is proud to partner with ReelData on their search for a Client Technical Support Manager, to join their team in Dartmouth, NS ReelData is an innovative technology company delivering artificial intelligence and automation solutions purpose-built for land-based aquaculture. Based in Dartmouth, NS, ReelData’s mission is to empower fish farmers with data-driven insights that improve productivity, sustainability, and profitability. Through its flagship SaaS platforms, ReelAppetite and ReelWeight, ReelData helps customers optimize feeding efficiency, monitor fish growth, and make smarter operational decisions. As a fast-growing company at the forefront of digital transformation in aquaculture, ReelData offers a collaborative, mission-driven environment where technology and sustainability intersect. What You’ll Do As the Client Technical Support Manager, this role serves as a critical bridge between ReelData’s customers and internal teams. You will provide hands‑on technical support, facilitate deployments, and ensure ReelData’s products perform seamlessly in customer environments. Serve as the first point of contact for technical inquiries, troubleshooting, and issue resolution. Partner with the Commercial Team to support pre‑sales demonstrations and technical integrations. Oversee trial setups, product deployments, and client onboarding to ensure smooth implementation. Diagnose and resolve complex customer issues, escalating when required. Act as the customer’s technical advocate, providing structured feedback to Product and Development teams. Ensure customer systems meet performance standards and service‑level commitments. Identify trends in customer feedback to improve product reliability, usability, and scalability. Support process and system improvements to enhance efficiency and responsiveness. Contribute to internal knowledge bases, documentation, and customer training materials. Drive initiatives that improve workflows, response times, and overall client satisfaction. Product & Technical Collaboration Work closely with the Product Manager to support execution of the product roadmap. Participate in technical planning, testing, and feedback cycles to ensure customer needs are reflected. Advocate for intuitive, userfriendly experiences. Leadership & Project Delivery Provide technical guidance to support scalability, reliability, and security across deployments. Establish and maintain documentation, FAQs, and training materials for both clients and internal teams. Collaborate cross‑functionally across internal teams. What You Bring Education & Experience Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field. Minimum 5 years of experience in software development, technical support, or technical customer management within a SaaS or data‑driven environment. Experience with land‑based aquaculture operations (RAS, flow‑through systems, hatcheries) or exposure to IoT and AI technologies is an asset. Experience working in startup or scale‑up environments is preferred. Technical Skills Solid understanding of APIs, system integrations, and cloud‑based platforms. Familiarity with AI/ML deployment environments is an asset. Strong awareness of cybersecurity, data privacy, and scalable system architecture. Soft Skills Strong communicator with the ability to translate technical concepts for non‑technical audiences. Analytical, strategic thinker with excellent problem‑solving skills. Collaborative, adaptable team player who thrives in a fast‑paced, growing organization. Passion for sustainable technology and advancing the aquaculture industry. Why ReelData ReelData offers the opportunity to work at the intersection of technology, sustainability, and global food systems, within a collaborative and forward‑thinking team. Employees benefit from: A hybrid and flexible work environment The chance to work with an international team of innovators and industry experts Meaningful opportunities for professional growth and global impact The ability to contribute directly to the future of sustainable aquaculture through data and AI Our Commitment to Belonging At Venor and Reeldata, we embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. How to Apply To apply, please forward your resume to Nick Misener at nick@venor.ca and/or Vanessa Rodriguez Garcia at vanessa@venor.ca. #J-18808-Ljbffr