Ecommerce Operations Manager

Description & Requirements Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth‑focused environment for our people. About this team: The NA Ecommerce Operations team leads the execution and evolution of eCommerce experiences across North America’s digital ecosystem, including lululemon.com and the mobile app. As operational owners of the digital business, we enable guest programs, offers, content, and product merchandising to support a seamless, guest‑first journey. Core responsibilities: This role brings specialized depth and breadth in eCommerce operations, offer logic, and digital systems. It is accountable for leading accurate and scalable offer execution, designing efficient workflows, and interpreting business needs to recommend best practices. The role operates independently except in the most complex situations, applying strategic judgment and strong personal responsibility. Manage, Configure, and Validate Offers Lead end‑to‑end setup of complex offer logic, configuring discount rules based on product, order, and guest‑level criteria. Conduct thorough offer testing to ensure accuracy, compliance, and right‑the‑first‑time execution. Troubleshoot and resolve offer logic, calculation, and eligibility issues across systems. Elevate the Guest Journey & Drive Cross‑Functional Alignment Continuously improve the end‑to‑end guest journey for offers by identifying experience gaps, validating enhancements, and advocating for clarity and accuracy across touchpoints. Partner closely with Guest Programs to establish priorities, understand journey impacts, and shape offer strategy. Collaborate with Product Management to influence roadmap opportunities and guide system enhancements that elevate the guest experience. Work with marketing, merchandising, analytics, product, and technical partners to ensure aligned, scalable execution. Document, Optimize, and Maintain Operational Excellence Maintain clear, audit‑ready documentation for offer setup processes, logic structures, and exceptions. Monitor offer performance and identify opportunities to refine logic, strengthen results, or improve tools and workflows. Ensure data and system accuracy across product, pricing, and guest inputs that inform offer eligibility. Qualifications Bachelor’s degree or equivalent experience. 5+ years in eCommerce operations, digital merchandising, or related fields. Proficiency with eCommerce platforms (e.g., Commerce Tools, SFCC, Shopify, Magento) and rule‑based offer configuration. Strong analytical skills and experience diagnosing offer logic and eligibility issues. Clear, influential communicator; strong collaborator across business and technical teams. Excellent time management and ability to lead multiple offers in a fast‑paced environment. Must Haves Acknowledge the presence of choice in every moment and take personal responsibility for your life. Possess an entrepreneurial spirit and continuously innovate to achieve great results. Communicate with honesty and kindness and create the space for others to do the same. Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. Foster connection by putting people first and building trusting relationships. Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. Additional Notes Authorization to work in Canada is required for this role. Compensation and Benefits Package Lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $103,500-$135,900 annually; the base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements. At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Parenthood top‑up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few) Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Workplace Arrangement Hybrid. In‑person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective. Lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request. #J-18808-Ljbffr