Senior Support Specialist

3 weeks ago

Calgary, Canada Bulletproof Networks Inc. Full time

LocationCalgary, Canada# Senior Support Specialist - mid career (Calgary) at Bulletproof ITLocationCalgary, CanadaSalary$65000 - $75000 /yearJob TypeFull-timeDate PostedOctober 14th, 2025Apply Now### #### We are looking for a mid-career hire with previous IT / MSP experience looking to make a change. If this environment sounds interesting, please apply**CORE RESPONSIBILITIES:*** Priority #1: Help humans get their jobs done with technology;* Configure, deploy, and support business-class equipment onsite and remotely using a variety of cutting-edge tools and technologies;* Respond to customer-reported issues – identify problems, troubleshoot, and resolve with the support of your team;* Recommend solutions and provide advice as required;* Assist in design and delivery of IT projects;* Document all activity in a clear and concise manner.**REQUIREMENTS**Bulletproof IT is growing steadily, and looking for reinforcements – people with experience supporting:* Microsoft Windows-based desktops and servers* Microsoft Office 365* Remote and Virtual Desktop Services* Advanced firewalls* Cloud services* Mobile devices*Excellent communication and people skills are as important to us as technical skills, and education and certifications are an advantage though the right experience and attitude may substitute.***This position may be exactly what you’re looking for, if:*** you want to be with a company that cares more about client satisfaction than “billable hours”;* you want to make a real difference instead of fighting bureaucracy and apathy all day;* you are fed up with chaotic environments where everyone is expected to work in a vacuum, and REAL standards and best practices are few and far between;* you want to be with a company that continually innovates and works to become something better every day.With offices in Calgary and Red Deer, Bulletproof InfoTech has been delivering high-end IT solutions to small and mid-sized businesses throughout Alberta for 30 years and counting.
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