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Onboarding Specialist
3 hours ago
Onboarding Specialist I – Saskatoon, SK About the Role As an Onboarding Specialist I, you’ll play a critical role in creating an exceptional first impression for our new Channel Partners. Your mission is to drive early product adoption and ensure Partners are equipped for long‑term success. This role focuses on guiding new Partners through their first touchpoints—providing hands‑on support, leveraging AI tools to improve efficiency, and ensuring a smooth transition into their customer journey. You’ll use standardized workflows and implementation packages to help partners ramp up quickly and effectively. Your Impact Deliver engaging one‑on‑one and group onboarding sessions that walk Partners through Vendasta’s platform. Provide product walkthroughs, implementation guidance, and setup support while ensuring Partners know how to access help and resources. Use structured onboarding workflows to document Partner needs and support seamless implementation. Automate repetitive tasks and send timely follow‑ups using AI tools, templates, and approved prompts. Escalate complex or technical issues to relevant teams and identify early signals of risk or friction in onboarding. Foster positive Partner relationships that support long‑term retention by demonstrating responsiveness, deep platform knowledge, and alignment with their business goals. Ensure Partners are ready for a successful transition to the Customer Success team by confirming setup completion and engagement milestones. What You Bring to the Table You bring 1–2 years of experience in customer onboarding, support, or training—ideally in a SaaS or digital platform environment. You have a strong grasp of customer success best practices and are skilled at communicating clearly and effectively, both verbally and in writing. You’re comfortable guiding customers through new processes and thrive on making the complex feel simple and approachable. You are organized and detail‑oriented, able to manage multiple onboarding tasks and timelines with accuracy and care. You’re experienced with CRM and digital collaboration tools like Zoom, Google Workspace, and HubSpot, and you have a demonstrated ability to follow structured workflows while adapting to changing partner needs. Ideally, you’ve had some exposure to AI tools, such as chat‑based assistants, automated responses, or templated workflows, and are comfortable using them with guidance. Above all, you’re collaborative, coachable, and eager to contribute to a high‑performing team. A degree in Business, Communications, Marketing, or a related field is preferred but not required. About Vendasta We help businesses get more customers and keep them. Vendasta is an AI‑powered customer acquisition and engagement platform for SMBs and the partners who support them, streamlining marketing, sales, and operations through intelligent AI employees, automation, and real‑time actions and insights. From creating awareness to nurturing lasting customer relationships, Vendasta offers a suite of solutions with AI assistants that streamline every stage of the customer journey. Perks Join the Vendasta team, where your well‑being and growth come first. Step into a workplace that blends competitive health benefits with true flexibility, including flex time and an annual work‑from‑anywhere policy. Take ownership of your future with our Employee Options Program and enjoy the little things—daily snacks, a vibrant cafeteria, and catered Friday lunches at our offices. Invest in your growth through education reimbursement, in‑house learning opportunities, and a suite of leadership development programs. We’re driven by our values—Drive, Innovation, Respect, and Agility—and it shows in everything we do. Give back through community initiatives and volunteer opportunities, and build more than just a career, build a life you love. Help us lead the AI revolution from right here in Saskatoon. #J-18808-Ljbffr
