Senior Operations Manager

4 weeks ago

Old Toronto, Canada Bayshore HealthCare Full time

JOB SUMMARY

The Senior Operations Manager will provide the leadership and management to ensure that the business has the proper operational processes and controls, reporting procedures and high performing people in place. They will also ensure that the technology and infrastructure is optimized and fully leveraged to effectively achieve growth goals and ensure financial strength and operating efficiency, managing by metrics, and driving continuous improvement throughout the business. The Senior Operations Manager will have strong leadership skills coupled with performance driven operational mentality. 

The ideal candidate will be someone who has solid leadership and influencing ability. The candidate will have excellent communication skills, be adaptable and flexible to changing priorities and have top-notch relationship building capability.


DUTIES AND RESPONSIBILITIES

  • Motivate and lead a high-performance operations team, coaching and developing team members regularly to develop leadership talent and help team members achieve success in their roles. 
  • Manage day-to-day non-clinical pharmacy operations and workflow optimization. 
  • Foster a success-oriented, accountable, performance driven team-based environment. 
  • Lead and represent our values that reflect our guiding beliefs. 
  • Play a key role in activating skills and capabilities on the front lines of the business to successfully deliver against objectives and to achieve sustainable and growing financial performance. 
  • Ensure compliance with all relevant pharmacy laws, regulations, and policies, maintaining high standards of safety and accuracy. 
  • Recruit, train, and supervise pharmacy staff. Provide leadership, coaching, and performance evaluations. 
  • Implement quality assurance measures to uphold the accuracy and integrity of pharmaceutical services. 
  • Ensure exceptional customer service by addressing inquiries, resolving issues, and maintaining positive relationships with customers. 
  • Coordinate with other departments, healthcare providers, and vendors to enhance pharmacy services and operations. 
  • Monitor budgets, expenses, and revenue generation, identifying areas for cost-efficiency and improvement. 
  • Communicates long-term direction and collaborates with team on how to reach it.  
  • Communicates a new direction or change with a clear rationale and/or sense of urgency.  
  • Ability to manage complex, multi-site healthcare services across disparate geographies.  
  • Drive operational improvement development, awareness, monitoring, and reporting to build a strong culture of performance management. 
  • Moderate conflicting and changing requirements from cross-functional stakeholders, 
  • Lead operational goals and connect with stakeholders to identify linkages and pinch points between each initiative and determine how to embed new ways of working using a holistic approach.  
  • Assist in design and implementation of core operating strategies, structures and processes that position the business for long-term success including, but not limited to, focused P&L management, continuous quality improvement initiatives, and improved clinical outcomes. 
  • Execute and improve operational processes and efficiencies and support the continued development of appropriate infrastructure, to maximize productivity and financial performance location-by-location and in aggregate across the network. 
  • Analyze complex business problems, facilitate solution ideation, selection, development, and implementation.  
  • Validate ROI to ensure solutions result in productivity and performance improvement.  
  • Build out project management deliverables and processes, have end to end ownership and accountability of projects.  
  • Lead quick turnaround, ad-hoc financial and operational analyses to inform strategies aimed at enhancing profitability and accelerating growth. 
  • Identify and escalate interdependencies or risks between workstreams to business leads, seeking to problem solve and mitigate actions.  
  • Prover record of accomplishment of recognizing and valuing both the "hearts and minds" of team members. 
  • Take calculated entrepreneurial risks to introduce changes in the business that improve results. 
  • Delegates strategic objectives to the whole team with clear and explicit intent; knows the precise level of challenge and how individual team members will handle it. 
  • Creates or takes advantage of multiple opportunities to promote needed change. 

Experience:

  • Proven experience in pharmacy operations or management. 
  • Good knowledge of pharmacy laws, regulations, and best practices. 
  • Strong leadership, communication, and problem-solving skills. 
  • Ability to work in a fast-paced environment and manage multiple priorities effectively. 
  • Proficiency in pharmacy software and technology. 

Education:

  • Master of Business Administration (MBA) or relevant business management degree. 
  • Certification in pharmacy management or related field. 
  • Other Skills and Abilities 

Personal attributes 

  • Problem-solver who identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. 
  • Proven leader, rather than manager of teams and individuals, with excellent selection and communication skills who can bring out the best in others. 
  • Ability to see the big picture, but able to manage down in order to complete the overall objective.  
  • Passion and proficiency in instituting process discipline and operational controls that are scalable to support a rapid growth rate. A fundamental understanding of and skill in designing and implementing standardized operation procedures and protocols. 
  • Analytical and metric-focused with an ability to use data to seek out and implement efficiency improvements. Cuts through distractions to focus on what matters. 

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients.  Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis. 

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.” 

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

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