EL Order Management Specialist

Join to apply for the EL Order Management Specialist role at ABB At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy; growing takes grit. But at ABB, you’ll never run alone. Responsibilities In this role, you will coordinate internal and external customer service including order entry, expedite, RMAs and other after‑sales requests. Each day you will ensure complete case ownership by working with relevant functions to provide appropriate solutions and increase customer satisfaction. Work as a liaison between the customer, sales, product management, logistics, and other corporate personnel. Provide appropriate solutions for customer requests and coordinate with related teams to ensure complete handling of requests, including order changes, completion, expediting, credit management, tracking and communication, account block and suspension, etc. Manage a load of Accounts, serving as the primary customer contact for distributors, OEMs, or channel partners for the duration of each order or small project. Resolve specific issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate. Identify necessary processes to solve any inquiries received from customers. Demonstrate ABB’s core values and group safety and integrity standards and act accordingly. Understand Health, Safety, and Environment (HSE) terms, apply concepts, report, and manage risks. Ensure adherence to team collaboration objectives to maximize results for ABB. Lead your own development journey by seeking knowledge and learning opportunities within the team. Manage relationships with stakeholders in your area of responsibility and ensure alignment. Qualifications Bachelor’s degree or 2 years of experience in a similar position. Proficient in using SFDC, SAP, and other relevant software tools. Strong analytical and problem‑solving skills. Excellent communication and interpersonal abilities. Proficiency in French is mandatory; proficiency in English is required to communicate effectively with internal clients and partners located outside of Quebec. Ability to work collaboratively and manage multiple tasks effectively. Available to travel up to 10% of the time. Benefits We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support tailored to your goals. Every idea you share and every action you take contributes to something bigger. Employment Type Full‑time Job Function Other Industries Appliances, Electrical, and Electronics Manufacturing Location Berthierville, Quebec, Canada or Saint‑Laurent, Quebec, Canada EEO Statement ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups: Women Indigenous peoples Members of visible minorities Persons with disabilities ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self‑identify during the application process. Benefits such as relocation assistance and travel support are available. The role is hybrid and contributes to the Smart Power and Smart Building division in Canada. #ABBCareers#RunwithABB#Runwhatrunstheworld #J-18808-Ljbffr