Operations Manager

2 weeks ago


montréal, Canada Plaza Premium Group Full time

About the Company

Hello Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.


Our promise to you:

· We will respect and value your background and perspectives

· We will work together with integrity

· We will share our incredible pride for job, company and industry

· What we ask of you: bring passion to all that you do

· Listen, move fast and think innovatively

· Speak up, have ideas and share them

· Believe in customer service, and treating every person with kindness


As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.


Who we are:

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts. In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc. With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today. Together, we'll make travel better.


Operations Manager - Plaza Premium Lounge - Montréal-Pierre Elliott Trudeau International Airport (YUL)


The ideal candidate will manage the business outlet/s professionally and efficiently and will optimize and maximize staff productivity and efficiency. Additionally, responsibilities will include, training, guiding and motivating a high level of staff competency and staff performance while establishing improvements and the implementation of operational strategies.

Job Responsibilities Include:

  • Overseeing staff performance in operations and customer service.
  • Maximizing staff efficiency and ensuring quality of work is done in a timely manner.
  • Monitor staff appearance, attire, conduct and work attitude and emphasize the important of team spirit.
  • Supervise administrative matters and ensure appropriate action is taken to repair/replace malfunctioning equipment.
  • Handle client feedback and staff grievances.
  • Business development projects assigned by the Management from time to time.
  • Improvements and or implementation of new services and operational policies
  • Improve the competency of personnel by providing relevant training program.
  • Achieve company’s quality objectives and targets.
  • Prepare forecast of budget needed for the business unit/s.
  • Support and work with other divisions as a team to achieve most efficient and effective operations and results.
  • Allocate proper resources and assign appropriate personnel.
  • To put into effect team’s cooperation and work towards development, implementation, maintenance and improvement of the quality management system.
  • Take initiative to identify areas for improvement and participate in continual improvement activities.
  • Help represent PPG with airport authorities
  • Ensure local health and safety rules and regulations are enforced
  • In charge of staff training programs and ensure high level of service is demonstrated by the team.
  • Undertake other jobs assigned by superior from time to time.
  • Must be up to date with local health and safety practices and policies (MAPAC certification is ideal but not mandatory)
  • Proven success in cost saving strategies and familiarity with inventory systems and control

Job Requirements:

  • Candidate must possess education qualification in Hospitality Management or related discipline.
  • Minimum 10 years’ relevant experience with 5 years at senior management level in hospitality industry.
  • Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet.
  • Excellent time management skills and able to work under pressure.
  • Detail-minded, efficient, well-planned with good business sense.
  • Proficiency with Computer skills and Microsoft Office.
  • Strong communication and interpersonal skills with analytical mind.
  • French is a mandatory requirement.

At Plaza Premium Group, we believe in enabling everyone to succeed. We seek to recruit, develop, and retain the most talented and passionate people from a wide variety of backgrounds. We are proud of each other and are committed to providing an environment of mutual respect where equal employment and promotion opportunities are available based on merit alone to all applicants and team members from all walks of life and experience without regard to race, color, age, national origin, religion, marital status, gender, sexual orientation, gender identity, gender expression, genetic information, disability status, any other characteristic protected by law.



  • Montréal, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the...


  • Montréal, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline?** We’ve been in the car business for more than 150 years, starting with the invention of the world’s first branded motor oil. Today, we’re a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence. As we often say, it starts with **all** of our...

  • Operations Manager

    1 month ago


    Montréal, Canada NanoXplore Full time

    Do you want to be challenged and work in a dynamic and stimulating environment? NanoXplore is the company for you! You will have the opportunity to work for a fast-growing company that creates sustainable products that push the conventional boundaries in multiple industries. Innovation is part of our core values; and we encourage new ideas whether they are...

  • Operations Manager

    3 weeks ago


    Montréal, Canada Sosuite Full time

    **About Sosuite**: At Sosuite, we are on a mission to revolutionize the way people live and travel. With a focus on fully-serviced short-term rental apartments and unfurnished long-term rentals, we offer thoughtful accommodations for both travelers and residents. Since our inception in 2019, we have grown exponentially and currently manage apartments and...

  • Operations Manager

    4 weeks ago


    Montréal, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Operations Manager

    3 weeks ago


    Montréal, Canada Lafarge Canada Inc Full time

    Why work for Lafarge?: As the global leader in innovative and sustainable building materials, we’re committed to shaping a **greener**, **smarter** and **healthier** world. At Lafarge Canada Inc., **safety** comes first, **collaboration** matters and **diversity** is celebrated with people who share our desire to continually **make our materials...

  • Operations Manager

    1 week ago


    Montréal, Canada Maison Birks Full time

    **BIRKS. PURE DELIGHT.** ***Established since 1879, **Birks** is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients. As the **Store Manager, Operations **for one of our...

  • Operations Manager

    2 weeks ago


    Montréal, Canada OssKin Full time

    OssKin is a fast-growing Montreal-based MedTech company specialized in development and manufacturing of wearable medical devices, using proprietary mass customization software and 3D printing technology.PURPOSEReporting to the CEO, the Operations Project Manager will work with directly various facets of the business (Production, Purchasing, Business Systems,...

  • Operations Manager

    2 weeks ago


    montréal, Canada OssKin Full time

    OssKin is a fast-growing Montreal-based MedTech company specialized in development and manufacturing of wearable medical devices, using proprietary mass customization software and 3D printing technology.PURPOSEReporting to the CEO, the Operations Project Manager will work with directly various facets of the business (Production, Purchasing, Business Systems,...

  • Operations Manager

    2 weeks ago


    Montréal, Canada The Travelers Companies, Inc. Full time

    - Who Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. -...


  • Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: Being a manager in the large team of Securities Operations (Investment Operations) means working at the heart of delivering products and services to National Bank's wealth management clients. We are looking for a passionate manager of...

  • Operations Manager

    4 weeks ago


    Montréal, Canada Electronic Arts Full time

    Pour visualiser la description de poste en français, veuillez sélectionner le français ("Select Language") dans le menu déroulant au haut de la page._ Our** **_motive_** is to create innovative action games within iconic worlds where every player feels like the hero. Let’s say that again—iconic worlds, where every player feels like the hero. Our...

  • Operations Manager

    4 weeks ago


    Montréal, Canada MOBIA Technology Innovations Full time

    Montreal, Quebec MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Application and Data Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed strategic...

  • Operations Manager

    4 weeks ago


    Montréal, Canada M S International, Inc Full time

    Location**:Montreal, QC** **Summary**:The Operations Manager is responsible for the direct management of the shift supervisors, and provides leadership and training to the team members. This role is responsible for managing the functionality of the shifts, and ensures all shifts are properly staffed and able to execute the daily workload. **To perform this...

  • Operations Manager

    3 weeks ago


    Montréal, Canada Finsana Full time

    FinSANA is looking for an **Operations Manager **who will support our United States Managing Director in the development of our products and services. This individual will provide expert management and analysis within the Consumer Lending Department, including marketing, loan origination, servicing, and collections. Experience in creating, documenting, and...

  • Operations Manager

    4 weeks ago


    Montréal, Canada Finsana Full time

    FinSANA is looking for an **Operations Manager **who will support our United States Managing Director in the development of our products and services. This individual will provide expert management and analysis within the Consumer Lending Department, including marketing, loan origination, servicing, and collections. Experience in creating, documenting, and...

  • Operations Manager

    3 weeks ago


    Montréal, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Operations Manager

    3 weeks ago


    Montréal, Canada Guillevin International Full time

    Operations Manager Status: Regular, Full time **Location**: Montréal, Quebec Job Description Reporting to the Business Centre Manager, the Operations Manager will work and oversee operations at the Business center(s). **MAIN RESPONSIBILITIES**: - Increasing the effectiveness and efficiency of support services through improvements to each function,...

  • Manager, Operations

    3 weeks ago


    Montréal, Canada SSENSE Full time

    **Company Description** SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of...

  • Operations Manager

    3 weeks ago


    Montréal, Canada Evolving Web Full time

    **_Note that regular visits to the office are mandatory, we will only be considering recruiting applicants in Montreal._** We're looking for an organized, detail-oriented, energetic and proactive person to join our team at Evolving Web. Your role will be in making sure that internal operations are running smoothly. The Operations Manager is the heart of...