Clinic Supervisor, RVT

Who We Are The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services. Our Values Our core values include having compassion for the people and animals we serve. Being transparent with the individuals we interact with every day and the team members we work with. Each day striving for excellence in relation to animal welfare. Collaborating with one another to ensure a team spirit in caring for the animals. We take accountability for our actions and the impact we are making in pet-related care. All our values add up to ensure the upmost care, comfort and compassion and to treat the animals and the communities we serve with respect and kindness. Compassion Transparency Excellence Collaboration Accountability Why You Should Join Our Team Be part of an energetic team environment with others who share your passion for animal wellbeing Competitive compensation package including medical, dental and vision benefits Employee Family Assistance Program Paid sick time 3 weeks of vacation to start Predictable daytime hours Free onsite parking Discount on Ontario SPCA apparel, Paws & Give merchandise, Virtual pet care, and pet food too Opportunities for professional development Your Community Impact By joining the Ontario SPCA, you will play a vital role in strengthening the bond between pets and people in our community. As Clinic Supervisor, your leadership ensures accessible veterinary care that helps reduce pet overpopulation, supports responsible pet ownership, and promotes animal wellness. Every decision you make and every interaction you lead contributes to healthier animals, happier families, and a more compassionate community. This position is more than leading operations; it’s about creating lasting change for the people and pets who rely on us. Opportunity Position: Clinic Supervisor Summary: We are seeking a Clinic Supervisor to oversee the day-to-day general operations of one of our fast paced Spay, Neuter and Wellness Clinics. With a passion for shelter medicine and operations management, this position will oversee a team of dedicated Receptionists and Veterinary Technicians in a high-volume clinic setting. The Supervisor actively leads and coordinates daily assignments, staff scheduling, daily huddles, and animal intakes. You will provide training, guidance and direction to a team of dedicated employees eager to fulfill upon our purpose. A Typical Day Supervise, coach, and motivate employees, ensuring efficient operations of the clinic. Lead and delegate reception and administration duties, including greeting the public for animal intake, answering phones and animal discharge. Provide guidance to and aid clinic staff including RVTs with daily responsibilities including but not limited to, cleaning and routine animal care. Assist veterinarian with animals with surgical and wellness procedures. Work under the direction of the Operations Manager to schedule the surgical team and ensure proper staffing levels are in place. Oversee preparation and administration of medications and vaccines under direction of veterinarian. Observe and monitor handling, restraint and care for animals undergoing treatment and surgery using low stress and fear free techniques. Provide accurate record keeping and documentation. Maintain accurate supply of medication inventory. Direct and re‑redirect the work and daily distribution of tasks to centre team utilizing pre‑established task lists of processes and procedures. Coach performance related to general operations and escalate any issues to the Operations Manager. Supervise all volunteers, co‑op placements, and summer students. Conduct training with clinic staff. Set up for Success Relevant employment experience in a veterinary clinic as a Registered Veterinary Technician Member of good standing with OAVT Previous surgical experience and strong knowledge of animal care 1-3 years of supervisory and/or leadership experience 1 year of customer service experience in a fast‑paced environment Excellent communication skills Computer literate with a working knowledge of MS Office applications and POS system Clerical and/or office administration experience an asset Must have open availability including days, evenings, weekends and holidays Ability to lift 18 kg (40lbs) and control 45 kg (100lbs) Valid G drivers’ license with the ability to provide a clear driver’s abstract #J-18808-Ljbffr