Manager, Future Student Services

Job Summary Reporting to the Director of Marketing and Events, the Manager of Future Student Services will provide strategic leadership and oversight for future student engagement and recruitment services. This position is responsible for leading and implementing the recruitment plan and strategies within CNC’s SEM Plan to achieve enrollment goals and proactively promote the College. Working closely with marketing and the College community, the Manager will guide and facilitate recruitment work across campuses, ensuring timely and consistent transition services for future students. Nature & Scope The Manager will support the goals, strategies, and implementation plans specific to recruitment activities at CNC, advancing the organization as a best-in-class performer among post-secondary institutions in Canada. Lead by demonstrating exceptional interpersonal skills to build meaningful professional relationships with future students, faculty, administrators, high school counsellors and administrators, agencies, and other key community partners. Play a critical role in the success of CNC’s SEM activities, chair, co-chair or hold membership in committees. Oversee the coordination and planning of recruitment and other activities with SEM-related functions across the College, ensuring recruitment campaigns and event plans are aligned with marketing. Hold a leadership position within Marketing and Recruitment and guide the activities of staff in the future student portfolios as well as maintain relationships and recruitment strategy with the community campuses. Supervise a team of Future Student Advisors, an Administrative Assistant, and Campus Ambassadors. Contribute to the vision, mission, and goals of the College and support the aspirations and needs of our learners. Promote a positive work atmosphere by interacting and communicating professionally, demonstrating mutual respect with students and colleagues. Primary Responsibilities Provide leadership, vision, and strategic direction when planning, developing, and implementing CNC’s recruitment plan and initiatives. Recruit, develop, supervise, and mentor staff that support future student services. Develop and implement an institutional strategy for domestic student recruitment in line with the College’s SEM plan and enrollment goals, with outcomes approach, key performance indicators, and assessment measures. Develop and maintain exceptional professional relationships with external College partners, including school districts, community campuses, high school counselors, teachers, administrators and agencies. Oversee coordination and execution of all recruitment activities ensuring support of the organization’s strategy, including exceptional internal and external relations, quality control, and brand alignment. In close collaboration with the Director, manage the leadership, development, and implementation of the College’s Youth Engagement and Transition Strategy. Work closely with deans, associate deans, directors, community campus managers, faculty program coordinators, and marketing personnel to guide an all-College approach to recruitment. Act as the primary recruitment contact with community campuses on and off campus. Work closely with marketing, institutional research, and admissions to align recruitment work with current enrollment and priority programs. Create pointed strategies for identified target markets. Establish institutional collaborative priorities for staff to engage in proactive recruitment strategies, including faculty and community campuses. Initiate, co-develop, facilitate, and support program and/or faculty-level recruitment activities. Work collaboratively with internal partners who work within Indigenization to support the development and implementation of a robust indigenous student recruitment strategy and plan. Work collaboratively and align with international department in relation to the international student recruitment strategy. Lead recruitment projects from planning to implementation. Develop and update student recruitment materials in coordination with Marketing. Promote BCCAT and other educational transfer agreements. Contribute to the establishment, review and re-alignment of key performance indicators with respect to student recruitment activities and the enrollment funnel. Support best practices in the provision of guidance and recommendations for recruitment activities that support student recruitment and retention in a SEM environment. Prepare, research, and coordinate the execution of ongoing and campaign-based recruitment activities in support of the College’s recruitment and retention strategies, including new market exploration. Evaluate creative needs and requests from College departments, and recommend human, financial, and/or consulting resources to effectively meet needs across the organization. Work with finance and budget officers to manage and maximize budgets for recruitment activities. Co-lead the Applicant & Inquiry SEM Council and serve as a member of other committees as appropriate and directed. Actively participate in the development and implementation of the Customer Relationship Management (CRM) initiative, User Experience (UX) Website Projects, and other projects as directed. Participate in institutional projects relevant to the role of future student services. Understand and participate in the administration of the provisions of the collective agreements. Actively participate and engage in SEMM professional development initiatives. Serve as a designate for the Director as required. Other duties as assigned. Skills & Qualifications A bachelor’s degree in a related field such as education, marketing, or business. Graduate education is an asset. A minimum of 5 years of relevant experience, including two years in a leadership position. Excellent planning and project management skills: must be able to develop strategic and operational plans for all elements of the portfolio and to develop institutional support for those plans for domestic and markets. Experience in student recruitment and student technological platforms, including Customer Relationship Management Systems and Student Information Systems (Colleague preferred). Demonstrated ability to effectively lead, mentor, and motivate a diverse team. Ability to work with and manage people in a unionized environment. Outstanding interpersonal skills. Excellent communications (oral and written) and presentation skills. Proven experience in a SEM environment is a distinct asset, or similar experience in an environment requiring close coordination between marketing activities and operating areas’ objectives. Post-secondary experience is an asset. A high degree of proficiency in computer skills and relevant post-secondary software utilization. Hold valid BC class 5 driver’s license. Additional Information Salary: $92,139-122,852 per year. Location: Prince George, BC, Canada. #J-18808-Ljbffr