Claims Manager

2 weeks ago

Calgary, Canada Zurich Canada Full time

Claims Manager - Personal Lines Auto Zurich Canada is seeking a Claims Manager for Personal Lines Auto in Montreal, Waterloo, or Calgary. Reporting to the AVP, Personal Lines Auto Claims, you will oversee and lead a team of technical claim professionals across multiple locations. What you will do Drive superior claims results by providing direction, technical guidance to the team and tracking and reporting on key metrics. Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, customers and brokers, and analyzing and resolving quality and customer service problems. Identify trends and provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings. Coordinate, manage and champion changes in requirements, strategy and culture across all areas of responsibility. Execute and monitor compliance with all legal, regulatory and internal control requirements. Motivate and lead a high‑performance team by attracting, onboarding, recruiting and retaining team members. Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development. Job Qualifications - What You Bring To The Table 5 or more years of experience in Automobile Claims, or a Bachelor’s Degree and 5 or more years of experience in Automobile Claims. 2 or more years of people management experience. CIP (or working towards). Customer service experience. Advanced Microsoft Suite skills. Experience collaborating across work groups. Knowledge of insurance legal statutes and procedures. Knowledge of the insurance industry, claims and the insurance legal and regulatory environment. Organization and multi‑tasking skills. Strong data research and analytical skills. Training and presentation skills. Travel 25%. Bilingual in English and French is an asset. Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec. Our Culture We are proud of our diversity, inclusion, equity and belonging (DIEB) initiatives and strive to create an environment where everyone feels welcome. We value collaboration and diverse thought, giving employees the tools to make an impact. We offer a comprehensive health/benefits plan and a competitive total compensation package. Employees receive a minimum of four weeks of vacation and four personal days per year. We provide extensive training and development opportunities and support community engagement. We are recognized for our workplace culture, including awards for Diversity and Inclusion. About Zurich Canada Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. #J-18808-Ljbffr

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