User Experience Researcher

User Experience Researcher (Bangkok-based, Relocation provided) 1 week ago - Be among the first 25 applicants About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings (NASDAQ: BKNG), with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences with our millions of hotels, holiday properties, flights and experiences worldwide. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. We have only scratched the surface. The online travel industry is extremely dynamic and competitive. Our aim is to deliver compelling designs that create a world‑class customer experience. You will have a key role in defining the future of our products that reach millions of customers. This position is open to worldwide candidates. We will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok. Qualifications Master’s Degree or equivalent experience in Computer Science, Human‑Computer Interaction, Information Science, Psychology, Social Science, or related field 7+ years of relevant experience in consumer‑facing business domains Very comfortable with planning, scoping, conducting, analyzing and communicating research Experience with qualitative and user‑centered design methods (individual and group interviews, diary studies, direct observation, think‑aloud usability testing, etc.) Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, statistical concepts, etc.) Experience evaluating, negotiating and working with external research vendors Able to describe user problems and business opportunities to stakeholders by leveraging both quantitative and qualitative data Demonstrates critical thinking beyond business requests Great storyteller and communicator, fluent in English, able to speak to business people, designers, engineers and other stakeholders Enjoys collaborative work in a dynamic, data‑driven and creative environment Responsibilities General Role Expectations Demonstrates critical thinking beyond explicit business requests Functions independently in all operational research tasks Leads core end‑to‑end research activities – including driving research objectives, hypotheses, methodology, execution, analysis and communication Research Skills Good judgement when evaluating research opportunities (importance, urgency, impact for team) Ability to challenge details of research requests and propose solid research solutions Strong project execution with existing skills while constantly expanding breadth and depth Knowledge of quantitative and qualitative research approaches, effectively triangulating findings, methods and theories Application of tools and inspection methods to quantify the value and efficiency of research Ability to adopt and adapt well‑established methods, and innovate new methods in collaboration with senior researchers Knowledge of key software tools common in the field (surveys, diary studies, analysis) Knowledge of data compliance and ethics in all activities Collaboration Drives cross‑discipline/department collaboration via research insights and activities Collaborates efficiently with other researchers and disciplines, with clear commitments for shared ownership Demonstrates excellent communication skills; tailors style for different audiences, concise and to the point, open to input and feedback Research Community Contributions Contributes to the research community by sharing work/methodologies, coaching/mentoring other researchers, reviewing research candidates Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always request that your details be removed from the file. For more details please read our privacy policy. Discover More About Working At Agoda Agoda Careers: https://careersatagoda.com Facebook: https://www.facebook.com/agodacareers/ LinkedIn: https://www.linkedin.com/company/agoda YouTube: https://www.youtube.com/agodalife Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Technology, Information and Internet #J-18808-Ljbffr