Desktop support technician

4 weeks ago

Mississauga, Canada Cognizant Full time

Work Location: Mississauga, Ontario Position Overview We are seeking a seasoned Deskside Support / Field Engineer with 7–8 years of experience in IT support, specializing in network troubleshooting, desktop support, and end-user computing. The ideal candidate will be a proactive problem solver with strong technical acumen and a customer-first mindset, capable of delivering high-quality support in dynamic enterprise environments. Key Responsibilities Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals. Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and elevate complex problems to network teams. Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments. Support Active Directory, group policies, and user account management. Manage OS imaging, software deployment, and patching using tools like SCCM or Intune. Handle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation. Collaborate with infrastructure and application teams to support end-user computing projects. Provide Smart Hands support for data center equipment, network devices, and AV systems. Maintain inventory of IT assets and ensure compliance with asset management policies. Deliver VIP support and maintain high levels of customer satisfaction. Required Skills & Experience 7–8 years of hands-on experience in IT support, preferably in enterprise or field service environments. Strong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security. Experience with remote support tools (e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics. Familiarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert). Proven ability to work independently in field or dispatch roles, managing multiple priorities. Excellent communication and interpersonal skills to interact with technical and non-technical users. Preferred Qualifications Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation. Experience supporting cloud-based desktop environments. Work Environment Onsite and field-based support across client or internal locations. May require travel and flexible hours based on support needs. Ability to lift and move IT equipment as needed. Applications will be accepted until November 11 ,2025. #J-18808-Ljbffr

  • Desktop Support Technician

    2 days ago

    Mississauga, Canada Ovation Workplace Services Full time

    Desktop Technician will provide day to day local Pay: $18.00-$25.00 per hour Schedule: - 8 hour shift Ability to commute/relocate: - Mississauga, ON L4W 0C2: reliably commute or plan to relocate before starting work (required) Application question(s): - Have you taken covid Vaccination? **Education**: - DCS / DEC (required) **Experience**: -...

  • Desktop Support Technician

    2 weeks ago

    Mississauga, Canada Traffic Tech Inc. Full time

    Who We Are: - When you join Traffic Tech, you join a team that keeps the global economy moving - literally. - Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions...

  • Desktop Support Technician

    4 days ago

    Mississauga, Canada Ovation Workplace Services Full time

    (a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...

  • Desktop support technician

    4 weeks ago

    Mississauga, Canada Cognizant Full time

    Desktop support technician (Onsite) role at Cognizant. Position Overview We are seeking a seasoned Deskside Support / Field Engineer with 7–8 years of experience in IT support, specializing in network troubleshooting, desktop support, and end‑user computing. The ideal candidate will be a proactive problem solver with strong technical acumen and a...

  • Senior Onsite Desktop

    3 weeks ago

    Mississauga, Canada Cognizant Full time

    A leading IT services company in Peel Region is seeking a Desktop Support Technician. This role requires 7–8 years of experience in IT support, focusing on desktop and network troubleshooting. Candidates must have strong technical skills across Windows and Mac environments, along with excellent communication abilities. The position is full-time and onsite,...

  • Desktop Support Technician

    6 days ago

    Mississauga, Canada TEK Group Full time

    Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed - Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...

  • Desktop support technician

    1 week ago

    Mississauga, Ontario, Canada Cognizant Full time $80,000 - $120,000 per year

    - ExternalWork Location: Mississauga, OntarioPosition OverviewWe are seeking a seasonedDeskside Support / Field Engineerwith 7–8 years of experience in IT support, specializing innetwork troubleshooting,desktop support, andend-user computing. The ideal candidate will be a proactive problem solver with strong technical acumen and a customer-first mindset,...

  • Desktop Support Technician

    2 weeks ago

    Mississauga, Canada Raymond Chabot Grant Thornton Full time

    **Summary** **Responsibilities** - Diagnose, resolve and report first level IT hardware and software tickets - Act as a point of contact for all computer and system related concerns for clients and other employees - Setup and configure workstations, monitors, printers, and other ID related systems - Maintain a working log detailing all required system...

  • Desktop support technician

    4 weeks ago

    Mississauga, Canada Cognizant Full time

    Work Location: Mississauga, Ontario Position Overview We are seeking a seasoned Deskside Support / Field Engineer with 7–8 years of experience in IT support, specializing in network troubleshooting, desktop support, and end-user computing. The ideal candidate will be a proactive problem solver with strong technical acumen and a customer-first mindset,...

  • Desktop Support Technician — On‑Site

    4 weeks ago

    Quebec, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Halton Hills, Victoria, Surrey, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, W, Canada NTT DATA, Inc. Full time

    A leading technology services firm is seeking a Desktop Support Technician in Quebec City, QC. The role involves providing on-site support, managing desktop environments, and ensuring high levels of customer satisfaction. Ideal candidates will have over 5 years of experience in desktop and end-user support, along with proficiency in Windows OS and...