Desktop support technician

6 days ago

Mississauga, Ontario, Canada Cognizant Full time $80,000 - $120,000 per year
- External

Work Location: Mississauga, Ontario
Position Overview
We are seeking a seasoned
Deskside Support / Field Engineer
with 7–8 years of experience in IT support, specializing in
network troubleshooting
,
desktop support
, and
end-user computing
. The ideal candidate will be a proactive problem solver with strong technical acumen and a customer-first mindset, capable of delivering high-quality support in dynamic enterprise environments.

Key Responsibilities

  • Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals.
  • Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams.
  • Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments.
  • Support Active Directory, group policies, and user account management.
  • Manage OS imaging, software deployment, and patching using tools like SCCM or Intune.
  • Handle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation.
  • Collaborate with infrastructure and application teams to support end-user computing projects.
  • Provide Smart Hands support for data center equipment, network devices, and AV systems.
  • Maintain inventory of IT assets and ensure compliance with asset management policies.
  • Deliver VIP support and maintain high levels of customer satisfaction.

Required Skills & Experience

  • 7–8 years of hands-on experience in IT support, preferably in enterprise or field service environments.
  • Strong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security.
  • Experience with remote support tools (e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics.
  • Familiarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert).
  • Proven ability to work independently in field or dispatch roles, managing multiple priorities.
  • Excellent communication and interpersonal skills to interact with technical and non-technical users.

Preferred Qualifications

  • Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
  • Experience supporting cloud-based desktop environments.

Work Environment

  • Onsite and field-based support across client or internal locations.
  • May require travel and flexible hours based on support needs.
  • Ability to lift and move IT equipment as needed.
  • Applications will be accepted until November 11 ,2025.

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