Manager, Customer Mapping

Manager, Customer Mapping Rogers Communications We are committed to connecting Canadians through unique partnerships, our world‑class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story Who We Are Looking For This is a 12‑month contract. We are looking for a Manager, Customer Mapping to join our team. The role will support the execution of Base & Retention offer strategies for the Residential business, including delivering performance insights and recommendations using the IBRO framework. The Manager, Customer Offer Mapping will play a key role in maintaining and enhancing automated mapping solutions that drive revenue and churn performance. What You’ll Do Execute Base and Retention offer mapping logic and ensure accurate implementation across front‑end channel applications. Analyze performance trends and develop insights to support offer strategy and revenue optimization. Prepare and maintain reports and dashboards to monitor mapping effectiveness and identify improvement opportunities. Support monthly revenue forecasting by providing data‑driven assumptions and trend analysis. Operate and troubleshoot automated mapping capabilities to ensure timely and accurate execution. Collaborate with cross‑functional teams to align mapping logic with business objectives. What You Bring Strong analytical and problem‑solving skills with the ability to interpret complex data sets. Proficiency in data tools and platforms, including Databricks, Snowflake, MS Excel, and PowerPoint. Ability to manage multiple priorities and deliver under tight timelines. Excellent communication skills to present insights clearly to stakeholders. Self‑starter with a passion for leveraging data to improve customer experience and business outcomes. Bachelor’s degree in Marketing, Data Analytics, or equivalent experience. 2–4 years of experience in data analysis, reporting, or customer strategy roles. Contract Length: 12‑month contract. Background check requirements: pre‑employment background check, criminal background check, and possibly a credit check and driver’s abstract depending on the role. Schedule: Full time Shift: Flex Time Length of Contract: Not Applicable (Regular Position) Work Location: 333 Bloor Street East (908), Toronto, ON Travel Requirements: Up to 10% Background Checks Required: Criminal Record and Credit Check Posting Category/Function: Marketing & Marketing Research / Analysis Requisition ID: 331088 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We embrace diversity, celebrate different perspectives, and work toward creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We do this by removing barriers and providing equal participation. We work with candidates experiencing a disability throughout the recruitment process to ensure they can perform at their best. Please reach out to recruiters and hiring managers to begin a conversation about how we can support you. You matter to us For any questions, please visit the Recruitment Process FAQ. #J-18808-Ljbffr