Issues Manager

Job Information Job Title: Issues ManagerRequisition ID: 78624Ministry: Children and Family ServicesLocation: EdmontonHours: 36.25 per weekClassification: Manager Zone 2 (M41Z2)Closing Date: January 14, 2026 Overview The Ministry of Children and Family Services funds programs and services to support vulnerable children, youth, families, and individuals. This role supports the Assistant Deputy Minister’s Office by providing strategic issues management to senior division and Ministry representatives, driving continuous improvement and collaboration across the organization. Responsibilities Exceptional organizational skills to manage competing priorities under tight deadlines. Strong problem‑solving and strategic thinking abilities to address complex and emerging issues. Outstanding interpersonal skills to build and maintain strong relationships across the Division and Ministry. Act on behalf of the Senior Financial Officer on sensitive and emerging issues with confidence, discretion, and professionalism. Proactively identify, monitor, and analyze strategically significant issues affecting the Division. Develop and coordinate plans, strategies, and approaches to ensure appropriate responses to emerging issues. Keep the ADM/SFO fully informed on emerging issues, recommended solutions, and required actions. Manage urgent requests from the Deputy Minister and Minister’s offices, coordinating divisional input and ensuring deadlines and quality standards are met. Oversee divisional issues management processes, including tracking systems, escalation protocols, and communication channels. Lead the preparation of briefing materials for senior executives, including Question Period notes, Ministerial Reports, Committee of Supply materials, and Public Accounts responses. Establish and maintain strong relationships with divisional branches, ministry partners, and stakeholders to ensure early awareness of emerging issues. Implement and monitor communication strategies, review and approve action requests and correspondence, and ensure alignment with division and Ministry priorities. Provide guidance and oversight to the Issues Coordinator, ensuring effective execution of issues management activities, workload prioritization, and continuous improvement. Competencies Agility: Anticipate, assess, and adapt to changing priorities in a fast‑paced environment. Systems Thinking: Anticipate outcomes and potential impacts across inter‑related areas and incorporate them into planning and problem solving. Creative Problem Solving: Assess options and implications in novel ways to achieve outcomes and solutions. Drive for Results: Know what outcomes are important and maximize resources to achieve results aligned with the organization’s goals. Build Collaborative Environments: Create opportunities for project teams and stakeholders to share information, respect viewpoints, facilitate conflict resolution, and recognize performance. Qualifications A university degree in a related field plus 4 years of progressively responsible related experience; equivalency is considered on a 1‑year education to 1‑year experience basis. Knowledge of department organizational structures, mandates, programs, and services. Strong understanding of strategic and operational planning processes. Expertise in developing written communication materials for diverse audiences. Familiarity with policy development. Knowledge of research and evaluation methods, including data collection, analysis, interpretation, and risk management principles. Proficiency in project management and experience managing complex initiatives and timelines. Understanding of the Government’s financial cycle and its implications for divisional and ministry operations. Additional assets include deep knowledge of department mandates, experience with ministerial correspondence guidelines, and proficiency in project management. How to Apply Applicants are required to submit a cover letter that clearly demonstrates how their qualifications meet the advertised requirements. Applications must be submitted online at the Alberta Public Service job portal. Please ensure your resume includes dates for all education and work experience and indicates the nature of each role (full‑time, part‑time, casual). Additional Information Pre‑employment checks will be conducted, and any associated costs will be the responsibility of the candidate. Out‑of‑province applicants may obtain required documents from their province of residence. For more information on benefits and learning opportunities, see the Alberta Public Service webpage links provided in the original posting. Closing Statement We thank all applicants for their interest. Applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require further information or accommodation during the recruitment process, please contact PSC.FTA@gov.ab.ca. Note: This competition may be used to fill future vacancies at the same or lower classification level within the Government of Alberta. #J-18808-Ljbffr