Junior IT Technician

4 weeks ago

London, Canada Harrison Pensa LLP Full time
Harrison Pensa is hiring a permanent, full-time Junior IT Technician to join our Information Technology Department. We are seeking a candidate who works well in a small dynamic team and is able to take initiative. As a Junior Technician, the successful candidate will report directly to our Chief Information Officer (CIO) while working closely with the IT Team to support the Partners, Associates and Staff of the firm. Key Responsibilities
  • Provide help desk support to Partners, Associates and Staff (onsite and remotely) on office and legal software applications and general desktop/laptop/mobile device troubleshooting;
  • Maintenance of users and equipment for additions, role changes, and terminations in Active Directory and related applications;
  • Assist with and conduct new user setup including account setup, computer imaging and configuration, desk setup and initial deskside support;
  • Support and maintain the firm’s documentation management system including granting and revoking workspace access, renaming/reorganizing files and document deletion;
  • Support and maintain the firm’s phone system and intranet;
  • Hardware repair and maintenance, including printer, copier and scanner maintenance, troubleshooting and issue resolution;
  • Assist with moving IT equipment during internal office moves (set up, relocation and termination);
  • Liaise with third-party vendors whenever necessary;
  • Maintain documentation related to IT systems and general business process functions;
  • Assist with report generation for various departments, along with electronic invoice submission;
  • Issue and manage access cards;
  • Perform logical and physical access reviews, asset reviews, and other entitlement reviews, as required;
  • Assist in assessing workflows and finding ways to improve productivity and efficiencies;
  • Other duties as required.
Qualifications
  • Post-secondary degree or diploma in Computer Science or related discipline;
  • 1-3 years of experience in an IT Support/Helpdesk role;
  • Experience with iManage, Elite Enterprise, Aderant Sierra, Microsoft 365, Microsoft Teams, Zoom and SharePoint;
  • Experience with troubleshooting technical issues, issue resolution and general maintenance;
  • Experience with Active Directory and supporting Windows operating systems;
  • Familiarity with various coding languages, such as HTML and PHP;
  • Experience with SQL, query writing, and SQL Server Reporting Services (SSRS);
  • Familiarity with information security controls and collecting evidence for client and regulatory audits;
  • Strong oral and written communication skills;
  • Problem-solving and analytical abilities;
  • Team player who showcases initiative in a fast-paced professional environment;
  • Quick ability to learn.
At Harrison Pensa, we are a team that values you and your contribution. We recognize our employees are key in delivering exceptional service for our clients and foster a supportive environment with the expertise and training to help you thrive. We offer a salary commensurate with experience and a collegial environment. Harrison Pensa is a full-service law firm based in London, Ontario, with expertise in business law, litigation and personal legal services including family, wills and estate, and personal injury law. Personal and business clients throughout southwestern Ontario, across Canada and internationally turn to us every day for our proven skills and trusted counsel. London, Ontario is a great place to live. Located in the heart of Southwestern Ontario, London has an attractive cost of living, easy commutes, and a variety of entertainment and shopping — all the amenities of the big city without the challenges. We encourage all candidates with an interest in the position to apply. Click below to apply, or send a cover letter and resume to hr@harrisonpensa.comindicating "Junior IT Technician" in the subject line. We encourage applications from persons with disabilities and will provide support throughout the recruitment process, including accommodation that considers an applicant’s accessibility needs. While all submissions are appreciated, only those candidates selected for an interview will be contacted. All applications will be held in the strictest confidence. #J-18808-Ljbffr

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