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Junior IT Technician

2 months ago

London, Canada DAGI Full time

**Junior IT Tech**

**Expectations**
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Triage support requests through CRM (Customer Relationship Management)

Respond to client requests by phone or through a CRM system
Provide basic training with clients on Office 365 services and phone system
Maintain daily performance of computer systems
Be thorough with notes
Ability to be patient with customers through the problem-solving process
Install, modify, and repair computer hardware and software
Clean up computers
Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area
Networks (WAN), and other systems
Install computer peripherals for users
Follow up with customers to ensure issue has been resolved
Work is typically done from London to Sarnia for on-site tickets

Most of the work is completed remotely but you must be available to leave for on-site as they come up.

**Helpful Experience**
Computer System Admin/Networking College Course
3 years of business I.T. experience in a similar role
MAC OS proficiency
Experience with Office 365 and VOIP phone experience
Familiar with helpdesk ticketing systems
Experience with Active Directory, Networking & business WIFI
Experience with Printers and copier troubleshooting

**Skills that would be good to have/be familiar with**
Strong interpersonal, analytical, and organizational skills
A determination to achieve and succeed
The ability to meet project deadlines

Juggle and prioritize multiple tickets and projects

Team orientated player
Ability to multitask
The willingness to listen to feedback and use it to improve

Interest in learning new technology

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $15.50-$19.78 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Application question(s):

- Do you have a reliable way to get to and from client sites?
- Do you have experience administering an Office 365 tenant?
- Are you willing to do on-site work in Sarnia, Chatham, Strathroy and London?
- Do you currently reside in London-Middlesex?

Licence/Certification:

- Class G Licence (required)

Work Location: In person

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