Customer Service Department Manager

3 weeks ago

Hamilton, Canada Longo's Full time

We are looking for a Customer Service Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environmentAre you a talented, passionate leader with a proven record of providing excellent customer service and growing sales?If so, come join our growing teamPosition: Customer Service Manager - Full TimeThis is your opportunity to advance your career in a leadership role. As the Customer Service Manager, you will manage the Customer Service department to ensure that the department is prepared for daily operations.What you’ll do:Hire, motivate and mentor Team MembersLead, coach and train Team Members to maintain the highest level of productivity and engagementResolve Team Member and customer issues as they ariseBe committed to maintaining merchandising and operational standardsUphold company policies and procedures including health & safety, food safety and loss prevention and hold your team accountable to maintain set standardsImplement initiatives that support company objectivesMonitor local competitors and react to local market conditionsProvide exceptional customer service to all Team Members, Customers and VendorsWhat we are looking for:Minimum of 2-years experience in a customer service department with Management experienceStrong computer skills and ability to quickly learn new systemsUnderstanding of Employment Standards, WHMIS, Food Safety and Loss Prevention practicesAbility to role model and inspire behaviour consistent with our valuesStrong coaching and mentoring skillsOwnership to resolve issues with a sense of urgencyEffective communication and listening skillsStrong creativity skills and ability to create eye catching displaysWork Environment:Work is performed in a store retail environmentMust be available to work days, evenings and weekendsTravel is required to support off-site eventsWhy join our team?Competitive wages and flexible benefitsOpportunity to advance your careerA team that cares and treats you like familyCulture of teamwork and collaborationCelebrates and rewards our Team MembersLongo's is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.If you require accommodation, please contact the Human Resources Coordinator at:Telephone: 905-264-4100Email: hrdept@longos.comMail: 8800 Huntington Road, Vaughan, ON, L4H 3M6 #J-18808-Ljbffr

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