General Manager

The Burlington Curling Club (BCC) is one of the most successful and financially stable curling clubs in Canada. We pride ourselves on a hardworking and dedicated staff, fun and appreciative members, a progressive Board of Directors and an unmatched working environment. BCC is fully committed to providing a positive, inclusive work environment, with the highest safety standards.The club operates from the last week of September to mid-April and serves approximately 750 members across five sheets of ice. With up to 42 draws scheduled each week, the club maintains a dynamic and fast-paced environment, typically hosting six draws per day.ABOUT THE POSITIONBCC is seeking a permanent full-time General Manager. The General Manager oversees all operations at the Burlington Curling Club and is responsible for delivering an exceptional experience for members. This role includes managing staff, coordinating events, maintaining club facilities, and overseeing food and beverage services. The General Manager ensures that all operations align with the club’s standards and budget while prioritizing member health and safety and the club’s overall financial sustainability. This position is currently filled on an interim basis.KEY RESPONSIBILITIESStaff ManagementHire, train, schedule, and supervise all hospitality staff, including servers, bartenders, banquet staff, and kitchen personnelHire and train office staffOptimize staff scheduling based on event volume and member usageConduct performance evaluations and provide ongoing coaching and developmentEnsure all staff are trained in safety procedures, defibrillator use, and appropriate response to ice-related injuriesMember RelationsActively engage with members and address concerns or complaints in a timely and professional mannerCollect and evaluate member feedback to improve services and overall club experienceImplement member engagement and loyalty initiativesSupport membership growth and retention, including renewals, Learn to Curl programs, and external marketingProvide information and support to new curlersMaintain member communications, including newsletters, schedules, website updates, and sponsorship messagingMonitor and manage the hospitality budget to ensure cost-effective operationsCollaborate with staff and the Board of Directors on annual budgets and improvement opportunitiesAnalyze financial reports to identify trends and areas for optimizationPrepare budget forecasts and track expendituresMaintain and update sponsorship, financial, and promotional obligationsFood and Beverage OperationsOversee the quality, consistency, and service standards of food and beverage operationsMaintain appropriate inventory levels and manage orderingMonitor food and beverage costs to support profitabilityDevelop and implement beverage and catering menus based on member preferences and seasonal trendsMaintain and update the POS and inventory management systemsFacility ManagementMaintain cleanliness and presentation of all hospitality areas, including the lounge, bar, kitchen, bathrooms, change rooms, and boardroomOversee routine maintenance and repairs of hospitality equipment and facilitiesIn conjunction with the Head Ice Technician, oversee maintenance of the ice equipment and facilitiesEvent ManagementCoordinate and execute club events, including bonspiels, private parties, corporate functions, and social gatheringsManage event logistics such as catering menus, room setup, entertainment, and guest listsCollaborate with kitchen, maintenance, club sections, bonspiel committees, and other groups to ensure seamless event executionPromote the club lounge to members and external organizations for social and business eventsRequired Skills and QualificationsExcellent customer service skills with a strong focus on member satisfactionProven leadership and supervisory experienceStrong time management and organizational skillsEffective communication and interpersonal skillsExperience in event planning and executionKnowledge of food and beverage operations and service standardsSMART Serve certification (or willingness to obtain)Financial management skills, including budgeting and cost controlCOMPENSATIONBCC offers a competitive annual salary in the range of $65,000-$85,000, based on experience and qualifications.HOW TO APPLYQualified candidates are invited to apply in confidence by submitting a cover letter and résumé to careers@burlcurl.com. Applications will be accepted until January 31, 2026.We thank all applicants for their interest; however, only those selected for an interview will be contacted. #J-18808-Ljbffr