General Manager in Training

Benefits

- 401(k)

- 401(k) matching

- Bonus based on performance

- Dental insurance

- Employee discounts

- Health insurance

- Opportunity for advancement

- Paid time off

- Training & development

- Vision insurance

Hand & Stone Massage and Facial Spa is searching for a dynamic Spa Leader The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion – as transitions depend on market growth, role availability, and performance success – our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises.

If you are a motivated leader passionate about growth and success, we’d love to hear from you

What Sets Us Apart?

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST Enjoy a nurturing work environment where your growth and well-being are top priorities Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on performance.

As a General Manager in Training, you will

- Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales

- Successfully lead the front desk team to exceed all sales and performance goals

- Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores

- Oversee and manage daily operations of the front desk

- Assist General Manager in managing the daily operations of the business

- Train, monitor, and coach teams, including in-the-moment coaching

- Assist in recruiting, onboarding, and training all new hires at the front desk

- Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements

- Passionately promote sales, promotions, and events

- Uphold spa cleanliness standards

- Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.

The GMIT has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

Role Requirements

- Passion for people and providing excellent service

- Ability to work flexible hours including nights, weekends and some holidays

- Ability to occasionally travel for training, conferences, or other business-related activities

- Excellent verbal and written communication skills

- A fast learner with a positive attitude

- Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus

- A strong team player with the ability to work independently

- Exceptional organizational skills including attention to detail and multitasking

- Critical thinking skills, including customer conflict resolution

We can’t wait to meet you

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