General Manager

Company Kinton Ramen Burlington Appleby Line

Address 2500 Appleby Line C4 Burlington ON L7L 0A2

Job Title

General Manager

Management Level

Management

Reporting to -Owner &
Regional Management

Corporate Values

Better Than Yesterday

Job Overview

General Manager is the restaurant’s most senior leader and is responsible to develop and

facilitate the required capabilities to deliver results at their restaurant. The General Manager

plans and directs all restaurant day-to-day operations and is accountable for key financial and

performance measures, including sales, service recovery, health & safety, cleanliness

inspections, guest experience, and employee engagement & retention.

Job responsibilities

[Financial & Restaurant Profitability]
- Review, understand and operate towards the business goals and financial targets

established by Regional Management
- Suggest operational improvements that drive restaurant sales or reduce costs
- Identify opportunities and best practices to improve profitability
- Alignment and maintaining margins according to plan ensuring inventory accuracy

[Food & Restaurant Safety]
- Ensure compliance with employment standards, human rights, health and safety, and

WHMIS
- Ensure effective implementation and compliance of food safe and pest control programs
- Lead and drive restaurant quality checks including cleanliness inspections
- Submit requests for repairs and maintenance of the equipment and facility when required

[Guest Experience]
- Serve weekly in FOH or in the kitchen, preparing, cooking, and presenting menu items to

maintain quality, consistency, and culinary leadership
- Observe, assess, and score the restaurant based on the pre-set brand standards audit
- Coach management and employees in the moment to educate and inspire a change in

behavior
- Identify root causes to restaurant opportunities and develop action plans with Regional

Management. Resolve in a timely manner
- Ensure negative guest experience issues which have been identified are resolved

[Employee Engagement & Development]
- Train, coach and develop staff to deliver a positive and performance-motivated employee

culture
- Ensure that the restaurant is fully staffed with the right people by adhering to approved

recruitment process developing and retaining great employees and maintaining a pipeline of
- Support corporate HR Department’s employee policies, procedures, and programs for a

consistent experience for all employees
- Ensure all employee relations inquiries and complaints are handled promptly

**Qualifications**:
[Experience]
- Minimum 2 years hospitality/food & beverage industry experience in a leadership role
- Secondary Education or equivalent proven and related work experience
- Food Safety and Responsible Alcohol Service certifications are required

[Skills & Qualifications]
- Strong communication skills in English; Japanese is considered an asset
- Strong leadership skills with an entrepreneurial spirit
- Driver of sales, profitability, and operational efficiency
- Proven history of hiring, coaching, and training
- Effective decision-making skills
- Effective conflict management skills
- Innovative, detail oriented, and quality conscious
- Understanding of food handling and sanitation standards
- Positive attitude and a consistent display of professionalism
- Ability to take constructive feedback and leadership

Hours of Work
- Full-time position
- must have open availability
- Ability to work flexible shifts
- mornings, days, evenings, weekends, holidays

Physical Demands

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. This position requires

standing for up to 8-9 hours per shift, walking, bending, kneeling, stooping, and climbing all day.

Specific vision abilities required by this job include close vision, distance vision, color vision,

peripheral vision, depth perception and ability to adjust focus. This position also requires lifting up

to 50lbs from floor to waist, waist to shoulder and shoulder to above head. This position also

required twisting, turning, and reaching.

Health & Safety

Must work in compliance with the Occupational Health and Safety Act Regulation and follow in

accordance to the Company’s Health and Safety policies and procedures.

Diversity & Inclusion

employment equity and diversity in the workplace, and welcome applicants from diverse

backgrounds.

Accommodation

Accommodations are available for applicants with disabilities throughout the recruitment

process. If you require accommodation for interviews or other meetings, please feel welcome

Employee Declaration

I acknowledge receipt of this Job Description and Demands Analysis. I understand, agree, and

accept responsibility of my duties and agree that I am in good physical condition to accept the

job demands as outlined above.

From: Kinton Ramen Burlington Appleby