Operations Officer II

OverviewOur Client, a Banking company, is looking for an Operations Officer II for their Edmonton, AB/Hybrid location.ResponsibilitiesInteract with partners by responding to requests in an effective and timely mannerActively review internal processes/activities and provide ideas for process improvementThis role is a part of Small Business mortgages and loans. Responsible for the post-funding renewal loan letters, payout statements, discharges, real estate, titles etc. Providing a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.Execute requests/transactions with accuracy being key. Interact with partners by responding to requests and validating the information as needed to perform adjustments within authority levels. It is important to ensure work is completed effectively and in a timely manner.Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service deliverySupport partners with incoming transactions, validating information as needed to perform adjustments within authority levelsInteract with partners by responding to requests in an effective and timely mannerPrioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivityUnderstand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateSupport the timely and accurate completion of business processesActively review internal processes/activities and provide ideas for process improvementInvestigate and escalate non-standard or high-risk activities as appropriateAdhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)Be knowledgeable of and comply with Bank Code of ConductHow will performance be measured: Meeting SLA, sticking to deadlines, team interaction as well as quality of work and productivity.RequirementsPrevious experience in the banking industryFlexible to workExperience working with SOPsExcellent written and verbal communication skillsMicrosoft office experience, Proficient in Excel, word and PowerPointAttention to details2 + Admin experienceTime management skillsMust be able to work independently as well as in a teamAdaptable and willing to learnTech savvy – able to pick up on internal client systems and quick leanerUnderstanding of risk compliancePunctual and reliableOrganized and hardworkingAttention to detailHigh school required.College diploma preferred.2+ years Admin backgroundWhy Should You Apply?Health BenefitsReferral ProgramExcellent growth and advancement opportunitiesAs an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr